Transportation Clerk

The Arc - Jefferson & St. Lawrence; Village of Canton (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

The Arc - Jefferson & St. Lawrence is seeking a clerical support specialist for Public Transit and Fixed Route Transportation.

The role involves maintaining filing systems, generating routine reports on vehicles and equipment, and coordinating with partners to improve ridership. Responsibilities include handling confidential matters, supporting driver scheduling, and serving as a front-line contact for riders.

Qualifications

• High school diploma or equivalent required.
• Experience with Excel, Word, and Microsoft Office is required.
• Valid driver’s license is required.

Responsibilities

• Maintain filing system for Transportation Department.
• Prepare daily, weekly, and monthly reports on vehicles and equipment.
• Coordinate with partners to enhance ridership.
• Maintain work orders and process purchases with approvals.
• Handle confidential matters with the leadership team.
• Assist with daily driver scheduling and routing as needed.
• Serve as front-line customer service for riders and resolve questions.

Skills

Excel

Word

Microsoft Office

Valid Driver's License

Education

High School Diploma or equivalent

Tools

Passio

Fleetio

GPS systems

Excel

Job description

Position Type/Expected Hours of Work

Monday through Friday 5:00 a.m. to 1:30 p.m. or 8:30 a.m. to 5:00 p.m. with flexibility to the needs of the Department.

Qualifications

High School Diploma or equivalent required. Previous experience with Excel, Word, Microsoft Office. Valid Driver’s License required.

Relevant Certifications

Obtain 19-A Record Keeper Certification within 6 Months of Employment.

Work Authorization/Security Clearance

Authorized to work in the United States.

Summary/Objective

Clerical support for Public Transit and Fixed Route Transportation.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Maintain filing system for Transportation Department.
2. Prepare daily, weekly, and monthly reports on vehicles, related equipment, such as: NYS DOT, NYS DMV, State Transportation Operations Assistance daily working in coordination with County Planning Office.
3. Work in coordination with partners such as Volunteer Transportation Center and the Mobility Manager on programs such as First Mile Last Mile to enhance ridership on SLC Public Transportation.
4. Maintain work order system and order/process purchases by entering details through online systems and obtaining appropriate approvals.
5. Process confidential matters with the leadership team based upon feedback from customer and driver complaints and concerns.
6. Assist with daily driver scheduling and routing vehicles, substituting as needed based on absences or buses needed to repairs acting quickly when last minute issues occur.
7. Act as front line, customer service representatives for riders for route direction and problem-solving questions/concerns.
8. Monitor monthly mileage reports for all agency vehicles.
9. Ability to utilize office technology and have a working knowledge of computer programs such as: Microsoft, Passio, Fleetio, GPS systems, and Excel.
10. Perform as a professional and positive team member interacting and providing support to customers, vendors, partners, staff members and programs.
11. Adheres to Agency Policy and procedure guidelines; adheres to the Agency Code of Conduct; and will assist in facilitating a safe working environment by working safely at all times, adhering to Agency safety guidelines and reporting potential health and safety issues to supervisors in a timely manner.
12. As needed, will be support transportation routes as a driver.

Competencies

• Ethical Conduct
• Time Management
• Work Independently
• Communication

Supervisory Responsibility

None.

Travel

Travel is negligible

Work Environment

The job operates in an office environment, utilizing standard office equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; lift; use hands to finger, handle or feel; and reach with hands and arms. Work may require lifting, pushing, or pulling in excess of 30 pounds.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. I have read and received a copy of the above job description and understand the responsibilities fully. I understand that the preceding job description will be reviewed/updated at least annually; more frequent updates will depend on contract needs.

AAP/EEO Statement

The Arc Jefferson – St. Lawrence has and will continue to provide all employees and applicants’ equal opportunity in the manner provided by law in all aspects of employment regardless of their age, race, creed, color, national origin, sexual orientation, disability, genetic predisposition, or carrier status, or marital status. These individuals will be recruited, referred for hiring consideration, and employed with regard to the positive and appropriate utilization of their skills and capabilities. Qualified employees will be afforded non-discriminatory consideration for promotion and job advancement, and there will be no discrimination with regard to assignments, rates of pay, promotions, transfers, training, termination, accessibility, working conditions, and benefits.