Customer Service Remote Agent Position

ADP, Inc.; New York (NY); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Remote work option

Paid training

On-site training

Job summary

Global Contact Services is hiring for a Customer Service Remote Agent position serving the NYCTA Access-a-Ride program. The role offers Full-Time hours with training on-site and potential remote work thereafter, within a 50-mile radius of Long Island City, NY.

Strong communication and reliability are essential, with paid training provided. Primary responsibilities include handling inquiries, data entry, and maintaining a friendly, professional demeanor while delivering accurate information to

Qualifications

• Clear speaking and active listening skills are essential.
• Reliable sense of urgency, punctuality, and ability to follow directions.
• Quiet, comfortable home workspace; access to a desktop computer and reliable internet.

Responsibilities

• Provide 24/7/365 customer service for the NYCTA Access-a-Ride program.
• Assist callers with information, issue resolution, and data entry as needed.

Skills

Communication

Work ethic

Remote work setup

Cybersecurity training

Tools

Headset

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Remote Agent Position

Full Time Hourly Full-Time Admin, HR, Sup Work Long Island City, NY, US 1 Attachments

30+ days ago Requisition ID: 1016

Global Contact Services is currently looking for Full-Time and Part-Time Associates

Job Description:

Global Contact Services (GCS) is a long-term contractor for NYC Transit Authority (NYCTA). GCS provides 24/7/365 customer service for the NYCTA “Access-a-Ride” transportation program.

Currently, GCS is hiring Full-Time or Part-Time positions - both experienced and entry level.

The positions are primarily remote. Three days of ON-SITE training are required. There may be times when you are required to report to the office.

Positions are available for workers within a 50-mile radius of 3300 Northern Blvd, Long Island City, NY. This area includes all five boroughs, wider NY and parts of New Jersey.

Qualifications include:

Great communication - clear speaking, focused listening, note taking, data entry, friendly personality

Work ethic – Being on-time, following directions, available for overtime, shift bid flexibility

Workplace availability – Desktop computer or equivalent, quiet, comfortable space. GCS provides a headset and log-in information. Cybersecurity training is required and offered by GCS during paid training.

Paid Training classes are being filled now.

Attachments (1)

POSITION DESCRIPTION - Customer Care Associate.pdf