Customer Care Specialist (Remote, Part-Time)

Gaudenzia; United States; À distance; USD 22 000 - 25 000; Temps partiel

Avantages offerts par ce poste

Competitive pay

Excellent benefits

On-the-job training

Upward mobility

Educational assistance

Résumé du poste

Gaudenzia is seeking a part-time Customer Service Representative to join its Helpline team. This remote role supports callers nationwide, providing information about Gaudenzia’s programs and guiding clients to appropriate resources.

Strong communication and HIPAA awareness are essential as you document interactions and maintain confidentiality. Qualified candidates bring at least two years in call centers or customer service, proficiency with Microsoft Office and CRM systems, and the ability to

Qualifications

• Minimum 2 years of call center or customer service experience
• Strong verbal and written communication skills
• Proficiency in Microsoft Office Suite and CRM systems
• Experience with multi-line phone systems
• Knowledge of HIPAA compliance and confidentiality requirements
• Demonstrated experience meeting performance metrics in a call center environment

Responsabilités

• Answer and manage high volume of incoming calls professionally and efficiently
• Provide accurate information about Gaudenzia's programs and services
• Direct callers to appropriate departments or resources
• Address and resolve customer service inquiries and concerns
• Maintain detailed call logs and documentation
• Follow up on pending inquiries and service requests
• Coordinate with internal departments to resolve complex issues
• Maintain confidentiality in accordance with HIPAA regulations
• Support crisis call management by directing emergency calls to appropriate resources
• Handle customer feedback and complaints with professionalism and empathy

Connaissances

Call center experience

Customer service

Verbal communication

Written communication

CRM systems

Microsoft Office

Multi-line phones

HIPAA compliance

Performance metrics

Formation

High school diploma or equivalent

Outils

CRM platforms

Microsoft Office

Call center software

Description du poste

Gaudenzia is seeking a part-time Customer Service Representative to join its Helpline team. This remote role supports callers nationwide, providing information about Gaudenzia’s programs and guiding clients to appropriate resources.

Strong communication and HIPAA awareness are essential as you document interactions and maintain confidentiality. Qualified candidates bring at least two years in call centers or customer service, proficiency with Microsoft Office and CRM systems, and the ability to