Part-Time Night Auditor - Front Office - Hilton Tampa Downtown

Hilton Worldwide, Inc.; Tampa (FL); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a dynamic team at a leading hospitality company as a Part-Time Night Auditor. In this role, you will be the first point of contact for guests, ensuring their stay is exceptional from check-in to check-out. Your responsibilities will include managing guest registrations, handling payments, and providing information about hotel services. With a focus on customer service and teamwork, you'll help create memorable experiences in a vibrant downtown setting. This is a fantastic opportunity to grow in a supportive environment where your contributions are valued.

Qualifications

• Strong focus on customer service and hospitality.
• Ability to handle guest inquiries and resolve issues.

Responsibilities

• Greet and register guests, ensuring a smooth check-in experience.
• Assist with check-out procedures and handle payments.
• Promote hotel services and respond to guest requests.

Skills

Customer Service

Hospitality

Problem Solving

Communication

Teamwork

Job description

Job Description - Part-Time Night Auditor - Front Office - Hilton Tampa Downtown (HOT0BKOL)

Job Number:

HOT0BKOL

Work Location:

Hilton Tampa Downtown, 211 N. Tampa St., Tampa, 33602

Position Overview

A Guest Services Agent is responsible for greeting and registering guests, assisting with check-in and check-out processes, and ensuring an outstanding guest experience while maintaining hotel profitability.

Key Responsibilities

• Greet guests, complete registration, input and retrieve information, confirm details, assign rooms, code electronic keys, promote hotel services, and provide guest information.
• Assist with check-out procedures, handle payments, process credit/debit cards, convert foreign currency, and manage gift certificates.
• Maintain thorough knowledge of hotel offerings, local area, and answer guest inquiries.
• Use up-selling techniques to promote hotel amenities and maximize occupancy.
• Respond promptly to guest requests, resolve issues, and handle complaints effectively.
• Manage messages and relay information to guests.

Qualifications and Attributes

Hilton values qualities such as hospitality, integrity, leadership, teamwork, ownership, and a sense of urgency. Key attributes include quality, productivity, dependability, customer focus, and adaptability.

About Hilton

Founded in 1919, Hilton is a global leader in hospitality, offering a range of accommodations and services worldwide. Our mission is to create exceptional guest experiences, guided by our vision to "fill the earth with the light and warmth of hospitality." Our team members are central to our success.

Schedule

Part-time

Brand

Hilton Hotels & Resorts

Job Category

Guest Services, Operations, Front Office