Part-Time Night Auditor - Front Office - Hilton Tampa Downtown

Hilton; Tampa (FL); On-site; USD 25,000 - 40,000; Part time

Job summary

An established industry player in hospitality is seeking a dedicated Guest Services Agent to provide exceptional service and ensure guest satisfaction. In this role, you will greet guests, assist with check-in and check-out processes, and handle inquiries with professionalism and courtesy. Your contributions will directly impact the guest experience, creating memorable moments that align with the company's mission of warmth and hospitality. Join a team that values integrity, teamwork, and customer focus, and be part of a global leader in the hospitality sector.

Qualifications

• Strong passion for delivering exceptional guest experiences.
• Ability to handle guest inquiries and resolve issues promptly.

Responsibilities

• Greet and register guests, ensuring a smooth check-in process.
• Assist guests with check-out procedures and billing.

Skills

Customer Service

Communication Skills

Problem-Solving

Attention to Detail

Teamwork

Education

High School Diploma

Hospitality Management Degree

Tools

Point-of-Sale System

Computer Systems

Job description

A Guest Services Agent is responsible for greeting and registering guests, checking guests out of the hotel, and delivering outstanding guest service to ensure guest satisfaction and hotel profitability.

What will I be doing?

As a Guest Services Agent, your responsibilities include:

1. Greeting guests, completing the registration process, inputting and retrieving information from the computer, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms.
2. Assisting guests with check-out procedures, ensuring accurate billing, handling payments via the point-of-sale system, processing credit and debit cards, accepting various payment methods, converting foreign currency, making change, and processing gift certificates and cards.
3. Demonstrating thorough knowledge of hotel information such as room categories, rates, packages, promotions, and local area details to answer guest inquiries.
4. Using up-selling techniques to promote hotel services and maximize occupancy.
5. Responding promptly and courteously to guest inquiries and requests, resolving issues, and negotiating solutions to ensure guest satisfaction.
6. Receiving, inputting, relaying messages to guests, and managing guest communications effectively.

What are we looking for?

Hilton, founded in 1919, is a leader in the hospitality industry, known for innovation, quality, and success. We seek team members who demonstrate our core values:

• Hospitality: Passion for delivering exceptional guest experiences.
• Integrity: Doing the right thing at all times.
• Leadership: Leading in our industry and communities.
• Teamwork: Collaborating effectively with others.
• Ownership: Taking responsibility for actions and decisions.
• Now: Operating with urgency and discipline.

Additionally, we value attributes such as quality, productivity, dependability, customer focus, and adaptability.

What will it be like to work for Hilton?

Hilton is a global hospitality leader offering a range of accommodations from luxury hotels to mid-priced options. We are committed to providing exceptional guest experiences worldwide, guided by our vision to "fill the earth with the light and warmth of hospitality." Our team members are at the heart of this mission, creating memorable experiences every day.

Job: Guest Services, Operations, and Front Office

Title: Part-Time Night Auditor - Front Office - Hilton Tampa Downtown

Location: [Location to be specified]

Requisition ID: HOT0BKOL

EOE/AA/Disabled/Veterans