Part-Time Night Auditor - Front Office - Hilton Tampa Downtown

Hilton Worldwide, Inc.; Tampa (FL); On-site; USD 30,000 - 40,000; Part time

Job summary

Join a forward-thinking company as a Part-Time Night Auditor at a downtown hotel in Tampa. This role is essential for creating remarkable guest experiences, ensuring smooth check-in and check-out processes, and maximizing hotel occupancy through effective communication and problem-solving. With a commitment to hospitality and teamwork, you'll be part of a dynamic environment where your contributions matter. If you thrive in a fast-paced setting and have a passion for customer service, this is the perfect opportunity for you!

Qualifications

• Strong customer service skills and ability to handle guest inquiries.
• Effective communication and problem-solving abilities.

Responsibilities

• Greet guests and complete registration processes.
• Assist with check-out and handle payments efficiently.
• Promote hotel amenities and maximize occupancy.

Skills

Customer Service

Communication Skills

Problem-Solving

Adaptability

Job description

Job Description - Part-Time Night Auditor - Front Office - Hilton Tampa Downtown (HOT0BKOL)

Job Number: HOT0BKOL

Work Location

Hilton Tampa Downtown, 211 N. Tampa St., Tampa, FL 33602

Position Overview

A Guest Services Agent is responsible for greeting and registering guests, assisting with check-in and check-out processes, and ensuring an outstanding guest experience while supporting the hotel's financial goals.

Key Responsibilities

• Greet guests, complete registration, input and retrieve information, confirm details, assign rooms, code electronic keys, promote hotel services, and assist with luggage if needed.
• Assist guests with check-out, handle payments, process credit/debit cards, and manage foreign currency exchanges.
• Maintain knowledge of hotel offerings, local area, and answer guest inquiries.
• Use up-selling techniques to promote hotel amenities and maximize occupancy.
• Respond promptly to guest requests and resolve issues to ensure satisfaction.
• Handle guest complaints, conduct research, and negotiate solutions.
• Manage messages and communication for guests.

Qualifications and Attributes

Hilton values hospitality, integrity, leadership, teamwork, ownership, and a sense of urgency. Key attributes include quality, productivity, dependability, customer focus, and adaptability.

Working at Hilton

Hilton is a global leader in hospitality, offering a range of accommodations and services. Our mission is to create remarkable guest experiences worldwide, driven by our team members who embody our core values.