Part-Time Night Auditor - Front Office - Hilton Tampa Downtown

Hilton Worldwide, Inc.; Tampa (FL); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a forward-thinking company as a Part-Time Night Auditor at a premier downtown hotel. In this role, you will be the first point of contact for guests, ensuring a seamless check-in and check-out experience while delivering exceptional customer service. Your responsibilities will include managing guest registrations, handling payments, and resolving any inquiries or complaints. This position offers a unique opportunity to work in a dynamic environment where your contributions directly enhance guest satisfaction. If you thrive in a fast-paced setting and are passionate about hospitality, this role is perfect for you.

Qualifications

• Strong customer service skills and ability to handle guest inquiries.
• Knowledge of hotel operations and ability to manage payments.

Responsibilities

• Greet and register guests, ensuring outstanding service.
• Assist with check-out processes and handle payments.
• Resolve guest complaints and provide solutions.

Skills

Customer Service

Problem Solving

Up-selling Techniques

Cash Handling

Education

High School Diploma

Job description

Job Title: Part-Time Night Auditor - Front Office - Hilton Tampa Downtown (HOT0BKOL)

Location: Hilton Tampa Downtown, 211 N. Tampa St., Tampa, 33602

Job Summary: A Guest Services Agent is responsible for greeting and registering guests, assisting with check-in and check-out processes, and ensuring outstanding guest service to promote hotel profitability.

Key Responsibilities:

• Greet guests, complete registration, input and retrieve information, confirm guest details, assign rooms, code electronic keys, promote marketing programs, and provide welcome packets.
• Assist guests during check-out, handle payments, process credit/debit cards, convert foreign currency, and manage gift certificates and cards.
• Maintain thorough knowledge of hotel information, including room categories, rates, packages, promotions, and local area details.
• Use up-selling techniques to promote hotel services and maximize occupancy.
• Respond promptly and courteously to guest inquiries and resolve issues effectively.
• Handle guest complaints, conduct research, and negotiate solutions for guest satisfaction.
• Receive, relay, and manage guest messages.

Candidate Qualities:

• Demonstrates Hilton’s core values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and a sense of urgency.
• Exhibits qualities such as Quality, Productivity, Dependability, Customer Focus, and Adaptability.

Working Environment: Hilton is a global leader in hospitality, offering a range of accommodations from luxury to mid-priced hotels. We are committed to providing exceptional guest experiences, driven by our vision to "fill the earth with the light and warmth of hospitality." Our Team Members are central to our success.

Schedule: Part-time

Brand: Hilton Hotels & Resorts

Departments: Guest Services, Operations, Front Office