Part-Time Museum Visitor Experience Specialist

Munson Willliams Proctor Art Institute; City of Utica (NY); On-site; USD 19,000 - 25,000; Part time

Job summary

Munson Williams Proctor Art Institute in Utica, NY is seeking a Part-Time Visitor Experience Associate (14.5 hrs/wk) to greet visitors, manage the front desk and Museum Shop operations, and support events and public programs.

The role requires delivering exceptional customer service, processing admissions and retail transactions, and maintaining accurate records across public spaces and auxiliary operations.

Qualifications

• High school diploma or equivalent required; Associates degree or higher preferred.
• Two years of customer service, retail, reception, administrative support, or related experience required.

Responsibilities

• Serve as the primary point of contact for visitors, students, members, volunteers, donors, and staff.
• Welcome and assist guests in person, by phone, and through electronic communications.
• Answer and direct phone calls, emails, and in-person inquiries.
• Provide information about exhibitions, classes, events, memberships, facilities, and campus resources.
• Process admissions, memberships, registrations, ticket sales, retail purchases, and other customer transactions accurately.
• Promote programs, events, memberships, and retail offerings through interactions.
• Monitor visitor needs and communicate feedback to staff.
• Maintain confidentiality and professionalism in all interactions.
• Operate point-of-sale, ticketing, membership, and registration systems.
• Handle cash, credit card transactions, reconciliations, and deposits.

Skills

Customer service

Reception

Cash handling

POS systems

Ticketing systems

Membership software

Communication skills

Organization/time management

Teamwork

Evenings/weekends flexibility

Education

High school diploma or equivalent

Associates degree or higher preferred

Tools

POS systems

Excel/Sheets

Google Workspace

Job description

Munson Williams Proctor Art Institute in Utica, NY is seeking a Part-Time Visitor Experience Associate (14.5 hrs/wk) to greet visitors, manage the front desk and Museum Shop operations, and support events and public programs.

The role requires delivering exceptional customer service, processing admissions and retail transactions, and maintaining accurate records across public spaces and auxiliary operations.