Museum Associate (Visitor Services & Store)

Norman Rockwell Museum; Stockbridge (MA); Vor Ort; USD 21.000 - 30.000; Teilzeit

Zusammenfassung

Norman Rockwell Museum in Stockbridge, MA is seeking a Museum Associate to join our Visitor Services and Museum Store teams. You will greet visitors, sell experiences, answer phones, and help guests with online bookings, contributing to a welcoming and engaging visit.

This part-time role offers 3 days per week with one weekend day, plus opportunities for after-hours programs or events (1–2 per month). You will work to ensure safety, assist with merchandising, and support membership explanations.

Qualifikationen

• A welcoming, guest-first approach to visitor services.
• Experience handling point-of-sale and reservations.
• Ability to answer phones and assist with online bookings.

Aufgaben

• Greets visitors and guides groups; recommends experiences and times to visit.
• Sells Studio, Gallery and Tour experiences; uses POS and reservation systems.
• Cashier duties in the café; maintains display merchandising and inventory.
• Explains membership benefits and assists with museum events and safety policies.

Kenntnisse

Customer service

POS systems

Reservation systems

Cashier

Phone etiquette

Health & safety

Tools

TIPs Certification

Jobbeschreibung

Our Mission

The Norman Rockwell Museum illuminates the power of American illustration art to reflect and shape society, and advances the enduring values of kindness, respect, and social equity portrayed by Norman Rockwell.

Equity Goals

NRM embraces the values of diversity, equity, access, and inclusion to create a successful workplace and a more equitable society. Our mission embodies these values. We are committed to building a team that represents a variety of identities, experiences, backgrounds, perspectives, and skills. We believe that the more inclusive we are, the more successful the organization, its employees, and our work in the world will be. Norman Rockwell Museum is an equal opportunity employer that is committed to equity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Norman Rockwell Museum is a drug-free workplace.

The Position

The Museum Associate works in Visitor Services and Museum Store and enjoys a variety of opportunities to interact with visitors in a welcoming environment. They are an integral part of making sure our visitors have an engaging and positive experience while visiting the museum! A desire to help people have great experiences, whether they are a visitor or a fellow staff member, is the most important qualification!

3 Days per week including 1 weekend day

Available for 1 to 2 programs or special events per month, after hours

Responsibilities

Admissions

• Greets individuals and bus groups, provide orientations and recommendations for different experiences guests can engage in while on campus.
• Sells Studio, Gallery, and Tour experiences to visitors, and gain understanding of POS and reservation systems.
• Answers phones, direct calls, and provide guests with assistance with online bookings over the phone.
• Open and close duties as assigned.

Museum Store & Café

• Assists customers with their purchases by being familiar with Store Merchandise
• Serves as a cashier in the café, following all health & safety practices; willing to obtain TIPs Certification.
• Replenishes inventory, stock, and display merchandise in an attractive and neat manner.
• Open and close duties as assigned.

Membership & Programs

• Explains the benefits of Membership to new visitors by being familiar with Membership options
• Assists with museum events and special experiences.
• Supports overall museum operations, and mission as well as safety policies to ensure the safety of the collections, staff, and facility.
• Other duties as assigned.