On-Call Museum Visitor Experience Associate

Norman Rockwell Museum at Stockbridge; Stockbridge (MA); On-site; USD 21,000 - 28,000; Part time

Job summary

The Norman Rockwell Museum at Stockbridge is seeking an On-Call Museum Associate to act in Visitor Services and Museum Store, delivering welcoming experiences.

Role offers flexible, as-needed hours with up to 30 per week and opportunities to engage guests, promote programs, and handle ticket sales and cafe support. Familiarity with Microsoft Office and POS systems is helpful, and Spanish or other languages are a plus.

Qualifications

• Available for flexible schedule, including possible weekend shifts.
• Compensation is tied to hours worked: On-Call employee must be comfortable with fluctuating earnings.
• Personable with excellent communication skills.
• Work confidently, courteously, and efficiently in a busy environment.
• Comfortable using a variety of technology systems, and willing to help visitors engage with digital technology (Mobile App) while on campus.
• Enjoys interacting with customers and making recommendations.
• Desire to help people have great experiences.
• Interest in visual arts with a curiosity to learn about Norman Rockwell and Illustration art.
• Spanish speaking ability and/or any foreign language ability a plus

Responsibilities

• Greets visitors, provides orientation and recommendations for different experiences guests can engage in while on campus.
• Promotes Studio and Gallery Tours and other programming to visitors, completes ticket sales via POS and reservation systems.
• Answers phones, direct calls, and provide guests with assistance with online bookings over the phone.
• Open and close duties as assigned.
• Assists customers with their purchases and is familiar with Store Merchandise.
• Replenishes inventory, stock, and display merchandise in an attractive and neat manner.
• May assist primary server in the café, as either a cashier or runner, in keeping with all health & safety best practices.
• Open and close duties as assigned.
• Explains the benefits of Membership to new visitors by being familiar with Membership options.
• Assists with museum events and special experiences.
• Supports overall museum operations, and mission as well as safety policies to ensure the safety of the collections, staff, and facility.
• Other duties as assigned.

Skills

Customer service

Communication skills

Technology literacy

Spanish language

Tools

POS systems

Reservation systems

Microsoft Office

Excel

Teams

Job description

The Norman Rockwell Museum at Stockbridge is seeking an On-Call Museum Associate to act in Visitor Services and Museum Store, delivering welcoming experiences.

Role offers flexible, as-needed hours with up to 30 per week and opportunities to engage guests, promote programs, and handle ticket sales and cafe support. Familiarity with Microsoft Office and POS systems is helpful, and Spanish or other languages are a plus.