Museum Experience Associate: Visitor Services & Events

Berkshirejobs; Stockbridge (MA); On-site; USD 21,000 - 30,000; Part time

Job summary

Norman Rockwell Museum in Stockbridge, MA is seeking a Museum Associate to join our Visitor Services and Museum Store teams. You will greet visitors, sell experiences, answer phones, and help guests with online bookings, contributing to a welcoming and engaging visit.

This part-time role offers 3 days per week with one weekend day, plus opportunities for after-hours programs or events (1–2 per month). You will work to ensure safety, assist with merchandising, and support membership explanations.

Qualifications

• A welcoming, guest-first approach to visitor services.
• Experience handling point-of-sale and reservations.
• Ability to answer phones and assist with online bookings.

Responsibilities

• Greets visitors and guides groups; recommends experiences and times to visit.
• Sells Studio, Gallery and Tour experiences; uses POS and reservation systems.
• Cashier duties in the café; maintains display merchandising and inventory.
• Explains membership benefits and assists with museum events and safety policies.

Skills

Customer service

POS systems

Reservation systems

Cashier

Phone etiquette

Health & safety

Tools

TIPs Certification

Job description

Norman Rockwell Museum in Stockbridge, MA is seeking a Museum Associate to join our Visitor Services and Museum Store teams. You will greet visitors, sell experiences, answer phones, and help guests with online bookings, contributing to a welcoming and engaging visit.

This part-time role offers 3 days per week with one weekend day, plus opportunities for after-hours programs or events (1–2 per month). You will work to ensure safety, assist with merchandising, and support membership explanations.