Part-Time Mental Health Intake Navigator

Speed Shift Media; Mankato (MN); On-site; USD 18,000 - 30,000; Part time

Benefits offered by this job

Simple IRA plan - CSSM matches 3%

Job summary

Counseling Services of Southern Minnesota in Mankato is seeking a part-time Intake Specialist to ensure timely and professional admissions of new clients seeking Substance Use Disorder (SUD), Outpatient, and Rehabilitative Services (CTSS and ARMHS).

The position is 20 hours per week at a Mankato clinic location, with potential to move into a full-time role. Ideal candidates are reliable, detail-oriented and able to work independently as well as in a team.

Qualifications

• Proficiency in accessing insurance benefits through websites and provider services lines.
• Experience with electronic medical records (Procentive).
• Excellent customer service skills.
• Knowledge of clinical services.
• Strong attention to detail.
• Ability to manage frequent work interruptions.
• Ability to engage with employees and referral agents effectively.
• Initiative to gather required clinical and demographic information.
• Be efficient in generating necessary intake forms and ensure completion of intake process and case assignments.
• Ability to handle high demand and fluctuation of workload.
• Ability to prioritize & maintain flexibility to reprioritize as needs change.

Responsibilities

• Maintain updated waiting list.
• Provide customer service via in person or by telephone for customer inquiries, intake, and answering questions.
• Verify financial arrangements on new referrals and reopened cases.
• Coordinate all initial outgoing correspondence.
• Obtain initial releases for exchange of information with referral agencies.
• Create client in Procentive.
• Obtain referral material for evaluations and follow up on releases.
• Obtain diagnostic assessments for CTSS and ARMHS clients and/or set up diagnostic appointment.
• Serve as a support and resource to Clinical Trainees/Clinicians and Mental Health Practitioners.
• Demonstrate knowledge of insurance company’s protocols and procedures.
• Schedule intake appointments.
• Coordinate & verify intake paperwork is completed.
• Collaborate with Clinical Supervisors on client assignments and other intake needs.
• Participate in ongoing supervision with direct supervisor and department or interdepartmental meetings.
• Assist with interdepartmental tasks as needed (answering phone calls, checking in clients, etc.)

Skills

Insurance benefits access

Electronic medical records

Customer service

Clinical services knowledge

Attention to detail

Multitasking

Interdepartmental coordination

Intake paperwork processing

Workload management

Prioritization & flexibility

Communication with referral agents

Tools

Procentive

Job description

Counseling Services of Southern Minnesota in Mankato is seeking a part-time Intake Specialist to ensure timely and professional admissions of new clients seeking Substance Use Disorder (SUD), Outpatient, and Rehabilitative Services (CTSS and ARMHS).

The position is 20 hours per week at a Mankato clinic location, with potential to move into a full-time role. Ideal candidates are reliable, detail-oriented and able to work independently as well as in a team.