Part-Time Membership & Scholarships Coordinator

Kroc Center; Grand Rapids (MI); Hybrid; USD 19,000 - 28,000; Part time

Benefits offered by this job

Health benefits

AFLAC

403(b) retirement plan

Pension contributions

Employee discounts

Paid time off

Birthday off

Job summary

Grand Rapids Kroc Center is seeking a part-time Membership Department Coordinator to provide administrative support for the membership team. The role includes handling membership paperwork, updating payment information, and reporting on scholarships and usage.

The position requires two years in billing or customer service, proficiency in MS Office, and the ability to communicate in English (Spanish a plus). Weekend desk coverage and child-watch duties may be required.

Qualifications

• Associate’s degree in related field of administration, business, or equivalent.
• Minimum of two years of experience in billing, accounts payable or customer service.
• Cash handling and credit card sales experience.
• CCMS, CA, or similar membership data software experience is preferred.
• The ability to read, write and communicate in English with the preferred ability to also communicate in Spanish

Responsibilities

• Process membership paperwork including new membership applications, cancelations, change forms, and renewals.
• Update membership accounts for credit card updates and payment information.
• Prepare agendas and take minutes for Membership meetings.
• Maintain the scholarship database tracking applicants’ information and status.
• Communicate with scholarship recipients to ensure forms are complete and information submitted.
• Collect past due payments and NSF fees from members.
• Assist with POS transactions and cash handling as needed.
• Provide coverage on weekends as needed.

Skills

Customer service

Billing

Cash handling

English communication

Spanish (desirable)

Education

Associate’s degree in related field

Equivalent combinations of education and experience

Tools

CCMS / membership data software

Microsoft Office 365

TEAMS / SharePoint

Job description

Grand Rapids Kroc Center is seeking a part-time Membership Department Coordinator to provide administrative support for the membership team. The role includes handling membership paperwork, updating payment information, and reporting on scholarships and usage.

The position requires two years in billing or customer service, proficiency in MS Office, and the ability to communicate in English (Spanish a plus). Weekend desk coverage and child-watch duties may be required.