Membership Operations & Scholarships Coordinator

The Salvation Army North & Central Illinois Division; Grand Rapids (MI); On-site; USD 33,000 - 43,000; Full time

Job summary

The Salvation Army North & Central Illinois Division seeks a Membership Department Coordinator at the Grand Rapids Kroc Center. This role provides administrative support for membership, assists with scholarship coordination, and oversees monthly recurring payments and related records.

Responsibilities include processing applications and renewals, updating payment information, reporting on scholarship usage, handling cash operations, and maintaining secure membership data.

Qualifications

• Associates degree or equivalent in administration or business.
• Minimum of two years in billing, accounts payable or customer service.
• Cash handling and credit card sales experience.
• CCMS, CA, or similar membership data software experience preferred.
• English communication required; Spanish helpful.

Responsibilities

• Processing membership paperwork including new applications, cancelations, changes and renewals.
• Prepare letters, memos and reports; maintain files; perform clerical duties.
• Update membership accounts for credit card updates and payment information.
• Maintain security and organized storage of membership information.
• Prepare and report statistical data for membership/day pass/scholarship usage.
• Prepare agendas and take minutes for Membership meetings.
• Maintain department calendar information.
• Process scholarship applications and renewals.
• Maintain scholarship database and track applicants’ information and status.
• Track scholarship member facility usage and payment history.
• Communicate with scholarship recipients to ensure forms are correctly completed.
• Provide information to Membership Director for scholarship award levels.
• Contact members with declined credit cards for monthly payments.
• Collect past due payments and NSF fees.
• Manage customer retention issues and membership data accuracy.
• Resolve customer complaints; handle POS transactions and cash handling as needed.
• Weekend coverage for Membership Department with Welcome Desk Manager.

Skills

Cash handling

Credit card sales

Customer service

English communication

Spanish language

Education

Associates degree in administration or business

Tools

Microsoft Office 365

TEAMS

SharePoint

CCMS / CA / membership data software

Job description

The Salvation Army North & Central Illinois Division seeks a Membership Department Coordinator at the Grand Rapids Kroc Center. This role provides administrative support for membership, assists with scholarship coordination, and oversees monthly recurring payments and related records.

Responsibilities include processing applications and renewals, updating payment information, reporting on scholarship usage, handling cash operations, and maintaining secure membership data.