Membership Operations & Scholarships Coordinator

Grkroccenter; Grand Rapids (MI); Hybrid; USD 17,000 - 25,000; Part time

Benefits offered by this job

Health benefits

AFLAC

Pension contributions

403(b) retirement plan

Employee discounts

Paid time off

Birthday off with pay

Paid holidays

Job summary

Grand Rapids Kroc Center is seeking a part-time Membership Department Coordinator to provide administrative support for the membership team. The role includes processing memberships, managing scholarship data and monthly payments, and assisting with weekend Welcome Desk coverage.

Responsibilities include reporting, file maintenance, data entry, and customer communications. The ideal candidate will have an associate degree and at least two years in billing or customer service, with proficiency in

Qualifications

• Associate’s degree in administration, business, or equivalent.
• Minimum of two years in billing, accounts payable or customer service.
• Cash handling and credit card sales experience.
• CCMS or similar membership data software experience preferred.
• Proficient in English with preferred Spanish communication.

Responsibilities

• Process membership paperwork: new memberships, cancellations, changes, renewals.
• Maintain scholarship database and track status, usage and redemption rates.
• Update member payment info and handle monthly recurring payments.
• Assist with cash handling, POS transactions and general clerical duties.
• Provide weekend coverage for Welcome Desk and member services as needed.
• Prepare agendas and take minutes for Membership meetings.

Skills

Customer service

Cash handling

English communication

Spanish (preferred)

Education

Associate’s degree in related field

Tools

Microsoft Office 365

TEAMS

SharePoint

Membership data software (CCMS)

Job description

Grand Rapids Kroc Center is seeking a part-time Membership Department Coordinator to provide administrative support for the membership team. The role includes processing memberships, managing scholarship data and monthly payments, and assisting with weekend Welcome Desk coverage.

Responsibilities include reporting, file maintenance, data entry, and customer communications. The ideal candidate will have an associate degree and at least two years in billing or customer service, with proficiency in