Membership Programs Coordinator — Part-Time & Scholarships

Grkroccenter; Grand Rapids (MI); Hybrid; USD 21,000 - 29,000; Part time

Benefits offered by this job

Health benefits

Pension plan

403(b) retirement plan

Paid time off

Paid holidays

Birthday off

Employee discounts

Job summary

Grand Rapids Kroc Center is seeking a part-time Membership Department Coordinator in Grand Rapids, MI. This role provides administrative support for the membership department, including processing applications, renewals, and scholarships, updating payment information, and maintaining secure files.

The position also requires weekend desk coverage, data reporting on scholarship usage, and managing membership software.

Qualifications

• Associate degree in related field of administration, business, or equivalent.
• Minimum of two years of billing, accounts payable or customer service experience.
• Cash handling and credit card sales experience.
• CCMS, CA, or similar membership data software experience preferred.
• Ability to read, write and communicate in English; Spanish preferred.

Responsibilities

• Process membership paperwork including new memberships, cancellations, changes, and renewals.
• Prepare letters, memos and reports; maintain files; perform clerical duties.
• Update membership accounts for credit card updates and payment information.
• Maintain security of membership information in an organized manner.
• Prepare and report statistical data for membership/day pass/scholarship usage.
• Prepare agendas and take minutes for Membership meetings.
• Maintain the scholarship database tracking all applicants’ information and scholarship status and redemption rates.
• Contact members with declined credit cards for monthly payments.
• Collect past due payments and NSF fees from members.
• Assist with POS transactions and cash handling as needed.
• Provide weekend coverage on a rotation with the Welcome Desk Manager.

Skills

Customer service

Cash handling

Credit card sales

English communication

Spanish (preferred)

Education

Associate degree in administration or business

Equivalent education and experience

Tools

CCMS

CA or similar membership data software

Job description

Grand Rapids Kroc Center is seeking a part-time Membership Department Coordinator in Grand Rapids, MI. This role provides administrative support for the membership department, including processing applications, renewals, and scholarships, updating payment information, and maintaining secure files.

The position also requires weekend desk coverage, data reporting on scholarship usage, and managing membership software.