Part-Time Membership Growth Lead

YMCA of Greater Louisville; Louisville (KY); On-site; USD 17,000 - 24,000; Part time

Job summary

YMCA of Greater Louisville is seeking an Assistant Membership Director at Southeast Family YMCA in Louisville, KY. This part-time role centers on delivering exceptional member service, modeling the YMCA values, and advancing member engagement in the community.

You will train and mentor 25 part-time staff, qualify prospective members with a Listen First approach, develop tactics to grow membership, plan events, and resolve member questions with care.

Qualifications

• Hold a Bachelor’s Degree or four years of relevant experience.
• Thrive in a fast pace environment.
• Demonstrate strong member service and relationship-building skills.
• Show emotionally intelligent and empathetic approach.
• Be detail oriented and organized.
• Committed to nonprofit, mission-based work.
• Willing to support and encourage others to reach goals.
• Desire growth within the organization.

Responsibilities

• Train, supervise, and mentor 25 part-time staff.
• Demonstrate goal orientated conversations with prospective members to connect benefits.
• Develop and implement tactics to increase member enrollment and retention.
• Plan and coordinate community events to foster belonging.
• Build relationships with community organizations and schools.
• Handle and resolve member questions/complaints professionally.
• Discuss financial assistance options with members seeking support.

Skills

Engaging with others

Relationship building

Growth mindset

Empathy

Detail oriented

Nonprofit mindset

Education

Bachelor’s Degree or 4 years experience

Job description

YMCA of Greater Louisville is seeking an Assistant Membership Director at Southeast Family YMCA in Louisville, KY. This part-time role centers on delivering exceptional member service, modeling the YMCA values, and advancing member engagement in the community.

You will train and mentor 25 part-time staff, qualify prospective members with a Listen First approach, develop tactics to grow membership, plan events, and resolve member questions with care.