Assistant Director - Membership

YMCA of Greater Louisville; Louisville (KY); On-site; USD 17,000 - 24,000; Part time

Job summary

YMCA of Greater Louisville is seeking an Assistant Membership Director at Southeast Family YMCA in Louisville, KY. This part-time role centers on delivering exceptional member service, modeling the YMCA values, and advancing member engagement in the community.

You will train and mentor 25 part-time staff, qualify prospective members with a Listen First approach, develop tactics to grow membership, plan events, and resolve member questions with care.

Qualifications

• Hold a Bachelor’s Degree or four years of relevant experience.
• Thrive in a fast pace environment.
• Demonstrate strong member service and relationship-building skills.
• Show emotionally intelligent and empathetic approach.
• Be detail oriented and organized.
• Committed to nonprofit, mission-based work.
• Willing to support and encourage others to reach goals.
• Desire growth within the organization.

Responsibilities

• Train, supervise, and mentor 25 part-time staff.
• Demonstrate goal orientated conversations with prospective members to connect benefits.
• Develop and implement tactics to increase member enrollment and retention.
• Plan and coordinate community events to foster belonging.
• Build relationships with community organizations and schools.
• Handle and resolve member questions/complaints professionally.
• Discuss financial assistance options with members seeking support.

Skills

Engaging with others

Relationship building

Growth mindset

Empathy

Detail oriented

Nonprofit mindset

Education

Bachelor’s Degree or 4 years experience

Job description

Job Details: Job Location: Southeast Family YMCA - Louisville, KY 40218, Position Type: Part Time, Education Level: 4 Year Degree, Salary Range: $15.00 - $15.00 Hourly, Job Shift: Any, Job Category: Front Desk and Call Center,

As the nation’s leading nonprofit organization committed to strengthening communities through youth development, healthy living and social responsibility, the Y offers more than just a job. We offer you a career with a future and the chance to make a lasting difference in your community.The Assistant Membership Director will foster a member-focused culture and model relationship building skills in all interactions. Additionally, under the direct supervision of the Senior Membership Director, this individual will be responsible for community engagement and building relationships that positively impact the community and support organizational goals.

WHO WE'RE LOOKING FOR:

• Model the YMCA Core Values of Caring, Honesty, Respect, and Responsibility through actions and conversations with members, and communicate our image using the Y’s Voice Words of Genuine, Nurturing, Hopeful, Welcoming and Determined.
• Set the standards and model exceptional member service to staff, volunteers, and members, and demonstrate genuine relationship building daily.
• Welcome prospective members using a “Listen First” approach by determining their needs, connecting them with the benefits of membership, and asking them to join.

WHAT YOU'LL DO:

• Train, supervise, and mentor 25 part-time staff—you get to have a direct impact on the success of our membership team!
• Demonstrate goal orientated conversations with prospective members using open-ended questions to learn their needs and help connect them with the benefits of membership.
• Develop and implement ongoing tactics to increase member enrollment and ensure member retention through excellent member services.
• Plan and coordinate community events, workshops, and activities to foster sense of belonging and promote community involvement.
• Build and maintain relationships with community organizations, schools, and other stakeholders to promote collaboration and partnership opportunities.
• Handle and resolve member questions/complaints in a professional and caring manner.
• Have meaningful conversations with members who are looking for financial assistance towards membership and programs.

EFFECT ON END RESULT:

Successful performance in this position results in creating a positive environment ensuring that members feel welcomed and wanted. Increased membership sales through open ended questions and connecting perspective members goals to the benefits of membership. Train, support and develop new staff who join our membership team. Supporting the YMCA mission through all interactions and modeling the characteristics of welcoming, nurturing, genuine, determined, and hopeful.

Qualifications: WHO YOU ARE:

• Enjoys engaging with others and building relationships
• Wants to grow within an organization
• Emotionally intelligent and naturally empathetic
• Drawn to supporting and encouraging others to reach their goals
• Incredibly detail-oriented and organized
• A strong commitment to nonprofit, mission-based work
• Hold a Bachelor’s Degree or four years of relevant experience
• Thrives in a fast pace environment

Bonus Points:

• Two or more years of supervisory experience
• Fiscal Management experience
• Proven track record of making creative changes to programs and processes

The YMCA of Greater Louisville is an equal-opportunity employer committed to diversity and inclusion. We encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender, gender identification, sexual orientation, age, or disability status.