Part-Time Member Support Specialist (Call Center)

Pacific Service CU; Concord (CA); On-site; USD 27,000 - 36,000; Part time

Benefits offered by this job

401k matching program

Employer-paid medical, dental, vision

Tuition Reimbursement

Employee referral bonus

Vacation and sick time

Annual bonus program

Job summary

Pacific Service Credit Union is hiring a Part-Time Contact Center Representative I in Concord, CA. The role centers on delivering exceptional member service across multiple channels, assisting with account needs, and guiding customers through digital banking tools.

The position emphasizes accuracy, timeliness, and professional interactions to support member financial well-being. The candidate should have at least one year of customer service experience, strong communication skills, and be

Qualifications

• High School diploma or equivalent, required.
• Minimum of one year of customer service experience, required.
• Must be proficient in Microsoft Office Suite.
• Bilingual in English and Spanish strongly preferred.

Responsibilities

• Provide exceptional service experiences to members and prospective members through phone, chat, mail, and other channels.
• Analyze member needs and identify solutions to strengthen their financial futures.
• Assist members with routine account maintenance inquiries and fraud-related concerns.
• Protect the credit union by identifying and mitigating fraud and identity theft activities.
• Assist members with digital banking needs and guide self-service navigation.
• Build and maintain relationships with members through strong communication and trust.
• Understand and communicate the credit union's products and benefits clearly.

Skills

Customer service

Communication

Teamwork

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

Pacific Service Credit Union is hiring a Part-Time Contact Center Representative I in Concord, CA. The role centers on delivering exceptional member service across multiple channels, assisting with account needs, and guiding customers through digital banking tools.

The position emphasizes accuracy, timeliness, and professional interactions to support member financial well-being. The candidate should have at least one year of customer service experience, strong communication skills, and be