Part-Time Member Care & Support Specialist

Pacific-Service-Credit-Union; Concord (CA); On-site; USD 27,000 - 36,000; Part time

Benefits offered by this job

Health insurance

401k

Bonus program

Tuition Reimbursement

Employee referral bonus

Job summary

Pacific Service Credit Union in Concord, CA seeks a part-time Contact Center Representative I to deliver outstanding service across calls and digital channels. The role supports account maintenance, digital banking needs, and inquiries while maintaining accurate records and aiding process improvements.

This position requires a high school diploma, strong communication skills, and at least 1 year of customer service experience.

Qualifications

• High School diploma or equivalent.
• Minimum of one year of customer service experience.
• Excellent oral and written communication skills.
• Proficient in Microsoft Office.
• Bilingual in English and Spanish preferred.

Responsibilities

• Provide exceptional service experiences to members via phone, chat, mail, and other channels.
• Address routine account inquiries, transactions, and fraud-related concerns.
• Assist members with digital banking needs and self-serve guidance.
• Maintain accurate records of member interactions and resolve issues promptly.
• Identify opportunities to streamline processes and improve member outcomes.
• Support team with day-to-day activities and assigned projects.

Skills

Customer service

Communication

Microsoft Office

Bilingual (EN/ES)

Education

High School diploma or equivalent

Tools

Symitar core processing system

Job description

Pacific Service Credit Union in Concord, CA seeks a part-time Contact Center Representative I to deliver outstanding service across calls and digital channels. The role supports account maintenance, digital banking needs, and inquiries while maintaining accurate records and aiding process improvements.

This position requires a high school diploma, strong communication skills, and at least 1 year of customer service experience.