Part-Time Member Care & Banking Support

Stanford Federal Credit Union; Palo Alto (CA); On-site; USD 40,000 - 44,000; Part time

Benefits offered by this job

401(k) matching

Paid time off

Sick time

Holidays

Training opportunities

Loan rate discounts

Job summary

Stanford Federal Credit Union in Palo Alto, CA is seeking a Part Time Contact Center Specialist. The role handles member inquiries via phone, chat, and secure messages, performing teller tasks and promoting products. Not 100% remote, onsite in the Bay Area.

You will assist members, resolve issues, and cross-sell online banking services while meeting monthly/quarterly goals. Requires 2 years in contact center/banking and a high school diploma.

Qualifications

• 2 years of contact center and banking experience.
• Ability to handle confidential information with discretion.
• Work independently or in a team with minimal supervision.
• Read and follow written and oral instructions.
• Knowledge of contact center policies and metrics.

Responsibilities

• Assist members via phone, chat, secure messages and SMS.
• Ensure high member satisfaction with excellent service.
• Perform teller functions (transfers, payments, cards, balances).
• Cross-sell products and services; hit personal/department goals.
• Make outbound escalation calls for urgent member needs.
• Resolve issues and anticipate member needs with friendly guidance.
• Cross-sell self-serve channels; help set up online banking.
• Direct callers to resources to resolve issues efficiently.
• Troubleshoot member accounts across channels (online/mobile).</li>
• Comply with laws incl. Bank Secrecy Act, Patriot Act, OFAC.

Skills

Contact center experience

Banking experience

Excellent communication

Education

High school diploma

Job description

Stanford Federal Credit Union in Palo Alto, CA is seeking a Part Time Contact Center Specialist. The role handles member inquiries via phone, chat, and secure messages, performing teller tasks and promoting products. Not 100% remote, onsite in the Bay Area.

You will assist members, resolve issues, and cross-sell online banking services while meeting monthly/quarterly goals. Requires 2 years in contact center/banking and a high school diploma.