Part-Time Member Services Specialist — Elevate Member Experience

ROME GROUP; Missouri; On-site; USD 21,000 - 34,000; Part time

Benefits offered by this job

Partial Paid Holidays

Paid Time Off

401k Match

Job summary

The American Association of Orthodontists (AAO) seeks a Specialist, Member Services for a part-time role (Mon-Fri 9:00am-2:00pm). You’ll respond to member inquiries, process memberships and dues, and support member programs from our office in Missouri.

Strong communication and data entry skills are essential to ensure accurate records and a courteous member experience. Primary duties include call/email/chat handling, upgrading membership records in the AMS, and assisting at events or mailings as

Qualifications

• High school diploma or equivalent; Associate degree preferred.
• 3+ years in a customer service/relations role with clerical and project management responsibilities.

Responsibilities

• Answer and route member inquiries via call center software.
• Record orders, dues payments and other transactions in the AMS.
• Process membership applications and updates to member records.
• Support renewal campaigns and personalized member outreach.
• Staff the member services booth at AAO events.
• Assemble packets and certificates for mailings and greet visitors.

Skills

Microsoft Office

Customer service

Communication

Time management

Discretion and ethics

Education

High school diploma or equivalent

Associate degree preferred

Tools

Association management system (AMS) / CRM

Call center software

Job description

The American Association of Orthodontists (AAO) seeks a Specialist, Member Services for a part-time role (Mon-Fri 9:00am-2:00pm). You’ll respond to member inquiries, process memberships and dues, and support member programs from our office in Missouri.

Strong communication and data entry skills are essential to ensure accurate records and a courteous member experience. Primary duties include call/email/chat handling, upgrading membership records in the AMS, and assisting at events or mailings as