Part-Time Member Services Specialist

Baptist-Health-of-South-Florida-Federal-Credit-Unio; Miami (FL); On-site; USD 21,000 - 30,000; Part time

Job summary

Baptist Health South Florida Federal Credit Union in Miami is seeking a part-time Member Service Representative to deliver exceptional customer service across a range of financial transactions. You will assist with accounts, provide guidance on products, and ensure compliance with regulatory requirements.

The role emphasizes strong communication, problem-solving, and teamwork to support members and contribute to branch goals while maintaining confidentiality and accuracy in all dealings.

Qualifications

• Experience in the financial services industry is preferred.
• High school graduate or equivalent.

Responsibilities

• Addresses member inquiries, concerns, and complaints promptly and professionally, ensuring satisfaction.
• Conducts transactions: deposits, withdrawals, transfers, loan payments; verifies endorsements and negotiability.
• Cross-sells products and services; educates members on offerings to meet needs.
• Participates in business development activities to raise awareness of products and services.
• Keeps management informed of activities and participates in meetings as needed.
• Adheres to policies and regulatory compliance across operations.

Skills

Active Listening

Communication

Conflict Resolution

Emotional Intelligence

Ethical Integrity

Team Collaboration

Adaptability

Attention to Detail

Continuous Learning

Problem-Solving

Technical Proficiency

Time Management

Education

High school graduate or equivalent

Job description

Baptist Health South Florida Federal Credit Union in Miami is seeking a part-time Member Service Representative to deliver exceptional customer service across a range of financial transactions. You will assist with accounts, provide guidance on products, and ensure compliance with regulatory requirements.

The role emphasizes strong communication, problem-solving, and teamwork to support members and contribute to branch goals while maintaining confidentiality and accuracy in all dealings.