Financial Services Representative I - South Branch

Dade County Federal Credit Union; Miami, Northern (FL, KY); On-site; USD 36,000 - 49,000; Full time

Job summary

Dade County Federal Credit Union is hiring a Financial Service Representative at the Kendall Branch in Miami, FL. This regular full-time role offers $20.50 per hour and requires travel up to 15 miles across the branch network for staffing coverage.

Responsibilities include processing financial transactions, opening accounts, and providing superior member service. Candidates must be bilingual in English and Spanish and able to work extended hours including Saturdays.

Qualifications

• 2+ years experience in financial sales environment.
• High school diploma or equivalent required.
• Intermediate PC skills; MS Office and Windows required.
• Excellent written and verbal communication skills.
• Detail oriented with strong math abilities.
• Ability to work extended hours including Saturdays.
• Bilingual: English and Spanish required.

Responsibilities

• Thorough knowledge of DCFCU products and services.
• Greet members, build rapport, and assist with needs.
• Process deposits, withdrawals, money orders, cashier’s checks, and transfers.
• Verify member identity to prevent fraud.
• Open and maintain accounts; assist with inquiries; resolve issues.
• Handle loan applications; prepare for underwriting and funding.
• Support branch sales by cross-selling products.
• Monitor income/expenses and support branch profitability.
• Follow Credit Union policies and procedures; complete BSA training.
• Assist other departments as needed.

Skills

Bilingual English/Spanish

Customer service

Cash handling

Cross-selling

Account opening

Education

High school diploma

Tools

MS Office

Windows

Job description

Financial Service Representative - Kendall Branch

Regular Full-Time Miami, FL, US

Location:

Miami, FL. 33189

$20.50 per hour

Summary:

To provide quality customer service to our members by cross-selling products and services that meet our members’ financial needs. Please note: Financial Services Representatives I must have the ability to travel throughout the branch network to provide staffing assistance at all branch locations when necessary within a 15 mile radius. On an exception basis may need to cover a branch further than a 15 mile radius of their home branch.

• Possesses thorough knowledge of Dade County Federal Credit Union products and services.


• Establishes good rapport with members by greeting them, using their name, offering additional assistance and thanking them.


• Process all financial transactions and member inquiries in an accurate and timely manner such as withdrawals, deposits, issuing money orders and cashier’s checks, cashing checks, transfers, loan payments, and cash advances.


• Properly identify members’ identity before conducting any transaction and verify items provided for authenticity such as identification, cash, checks, etc. to prevent fraud or identity theft.


• Manages new account openings and all related platform functions while addressing member and employee inquiries, completing account maintenance, resolving service needs, escalating issues when appropriate, and conducting timely research to provide accurate and efficient feedback.


• Has a thorough understanding of credit union loan products and handles loan applications, including but not limited to accepting the loan application with all the required information, preparing the loan for underwriting and completing the funding process.


• Supports branch sales objectives by recognizing opportunities to cross‑sell credit union products and services, contributing to overall sales goals and strengthening member relationships.


• Exhibits financial responsibility in the monitoring of income and expense levels and contributes to the profitability of the branch.


• Adheres to all Credit Union Policies and Procedures as set forth in Credit Union manuals.


• Willingly assists all departments as requested.


• Complies with all Bank Secrecy Act (BSA) regulations and standards. Attends all required BSA training.


• Performs all other related duties as required.

Requirements:

• Two or more years experience preferred in financial sales environment


• High school diploma or equivalent required.


• Intermediate PC skills are required, MS Office and Windows necessary.


• Candidate must have excellent written and verbal communication skills.


• Candidate must be detailed oriented and display excellent mathematical skills.


• Schedule to include extended branch and Saturday hours.


• Candidate must have the ability to travel throughout the branch network to provide staffing assistance at all branch locations.


• Bilingual: English and Spanish, Required

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.