Member Experience Specialist

Baptist-Health-of-South-Florida-Federal-Credit-Unio; Sunset Corners (FL); On-site; USD 21,000 - 30,000; Part time

Job summary

Baptist Health of South Florida Federal Credit Union in Miami, FL is seeking a Part-Time Member Service Representative to deliver exceptional service. You will assist members with deposits, withdrawals, account openings, and loan applications while promoting our financial products.

You will educate members on banking options, resolve inquiries promptly, maintain confidentiality, and ensure regulatory compliance.

Qualifications

• High school graduate or equivalent.
• Relevant experience in financial services preferred.
• Excellent verbal and written communication.
• Strong interpersonal and customer service skills.

Responsibilities

• Assist members with deposits, withdrawals, and account opening.
• Educate members on products and services.
• Process loan applications and cross-sell/services.
• Maintain compliance and protect member information.
• Handle inquiries, complaints, and ensure resolution.
• Guide members through account applications.

Skills

Active Listening

Communication

Conflict Resolution

Emotional Intelligence

Ethical Integrity

Team Collaboration

Adaptability

Attention to Detail

Continuous Learning

Problem-Solving

Time Management

Education

High school diploma or equivalent

Tools

Customer support tools

Job description

Baptist Health of South Florida Federal Credit Union in Miami, FL is seeking a Part-Time Member Service Representative to deliver exceptional service. You will assist members with deposits, withdrawals, account openings, and loan applications while promoting our financial products.

You will educate members on banking options, resolve inquiries promptly, maintain confidentiality, and ensure regulatory compliance.