Part-Time Member Services Desk Associate - Weekend Shifts

YMCA Hagerstown; Hagerstown (MD); On-site; USD 17,000 - 24,000; Part time

Job summary

YMCA Hagerstown is seeking a Part-Time Member Services Representative to staff weekend shifts at the main YMCA building and the Gael Center. The role focuses on welcoming members, processing registrations, handling payments, and delivering friendly customer service.

You will greet guests, answer questions, provide facility information, tours, and ensure a clean front desk area while supporting YMCA programs and member retention efforts.

Qualifications

• Must be at least 16 years of age.
• Must be responsible and dependable.
• Must be a team player.
• Must communicate effectively in both oral and written formats.

Responsibilities

• Follow opening or closing checklists for your shift.
• Check in Members and sign in guests/program participants.
• Be knowledgeable of program information, schedules, fees and locations.
• Register members and program registrations; collect fees and issue receipts.
• Answer incoming calls in a timely manner; give tours to potential members.
• Keep Front Desk area clean and orderly; document issues and changes.
• Support recruitment and retention efforts; promote programs and memberships.

Skills

Front-desk experience

Customer service

Effective communication

Basic math

Computer skills

Team player

Reading comprehension

Job description

YMCA Hagerstown is seeking a Part-Time Member Services Representative to staff weekend shifts at the main YMCA building and the Gael Center. The role focuses on welcoming members, processing registrations, handling payments, and delivering friendly customer service.

You will greet guests, answer questions, provide facility information, tours, and ensure a clean front desk area while supporting YMCA programs and member retention efforts.