Part-Time Member Service Center Specialist

Redwood-Credit-Union; Napa (CA); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Medical, dental, and vision insurance

Mental health offerings

Employee performance incentive plan

Job summary

Redwood Credit Union in Napa, CA is seeking a Part Time Member Service Center Representative to handle routine telephone requests and back-office tasks related to member transactions. The role emphasizes friendly service and accurate processing in a fast-paced environment.

You\'ll answer calls, perform transactions, educate members on lending and membership information, and support online and mobile banking.

Qualifications

• Answer inbound calls within guidelines.
• Process phone transactions accurately.
• Provide education on lending and membership information.

Responsibilities

• Answer the telephone within established performance and service guidelines.
• Complete phone transactions accurately and efficiently.
• Disseminate and provide education of lending, CUSO and membership information to callers.
• Ensure problem ownership to protect the member experience by researching problems and questions.
• Provide basic level technical support of online and Mobile banking platforms.
• Deliver member service by following policy and procedures.

Job description

Redwood Credit Union in Napa, CA is seeking a Part Time Member Service Center Representative to handle routine telephone requests and back-office tasks related to member transactions. The role emphasizes friendly service and accurate processing in a fast-paced environment.

You\'ll answer calls, perform transactions, educate members on lending and membership information, and support online and mobile banking.