Member Experience Specialist — Growth & Flexible Shifts

National Fitness Partners; Fishers (IN); On-site; USD 14,000 - 19,000; Part time

Benefits offered by this job

Growth opportunities

Competitive pay

Shift-differential

PTO for all employees

Employee Assistance Program

Free employee Black Card Membership

Job summary

National Fitness Partners in Fishers, IN, is seeking a part-time Customer Service Representative to support Planet Fitness members. You will handle member sign-ups, inquiries, and club processes across weekend and weekday shifts, contributing to a Judgement Free fitness experience.

The position offers starting pay of $12 per hour, with scheduled hourly increases and shift-differential pay on select shifts at 180 days, 1 year, and every 6 months after the first year.

Qualifications

• Customer service experience preferred.
• Ability to greet members and handle inquiries.
• Comfort with point-of-sale systems and basic transactions.

Responsibilities

• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote our fitness instruction classes (PE@PF) to members and new members.
• Provide a clean, sanitized and safe club environment.

Skills

Customer Service

Communication

Teamwork

Sales

Job description

National Fitness Partners in Fishers, IN, is seeking a part-time Customer Service Representative to support Planet Fitness members. You will handle member sign-ups, inquiries, and club processes across weekend and weekday shifts, contributing to a Judgement Free fitness experience.

The position offers starting pay of $12 per hour, with scheduled hourly increases and shift-differential pay on select shifts at 180 days, 1 year, and every 6 months after the first year.