Part-Time Member Experience Specialist

Planet Fitness; Hickory Creek Apartments (NC); On-site; USD 13,000 - 18,000; Part time

Benefits offered by this job

Growth opportunities

Competitive hourly pay

Shift-differential pay

PTO for all employees

Employee Assistance Program

Free employee Black Card Membership

Job summary

Planet Fitness in Hickory, NC is seeking a part-time Customer Service Representative to deliver a superior member experience. Starting pay is $11 per hour, with hourly increases at 180 days, 1 year, and every 6 months thereafter. Availability includes mornings, days, and weekends across multiple shifts.

The role emphasizes welcoming members, handling sign-ups, answering questions, processing purchases, and promoting PE@PF classes while maintaining a clean and safe club environment.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency required.

Responsibilities

• Provide superior customer service to Planet Fitness members and guests.
• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns promptly and professionally.
• Process beverage or merchandise purchases through the POS system.
• Promote fitness instruction classes (PE@PF) to members and new members.
• Maintain a clean, sanitized and safe club environment.

Skills

Customer service

Basic computer proficiency

Education

High school diploma/GED

Job description

Planet Fitness in Hickory, NC is seeking a part-time Customer Service Representative to deliver a superior member experience. Starting pay is $11 per hour, with hourly increases at 180 days, 1 year, and every 6 months thereafter. Availability includes mornings, days, and weekends across multiple shifts.

The role emphasizes welcoming members, handling sign-ups, answering questions, processing purchases, and promoting PE@PF classes while maintaining a clean and safe club environment.