Part-Time Member Experience Specialist – Flexible Evenings

Planet Fitness; Kernersville (NC); On-site; USD 15,000 - 18,000; Part time

Benefits offered by this job

Growth opportunities

Shift-differential pay

PTO

Employee Assistance Program

Free Black Card Membership

Job summary

Planet Fitness in Kernersville, NC is seeking a part-time Customer Service Representative to greet members, answer questions, and process sign-ups. You will work primarily in the club, with scheduling on evenings and weekends, and you can expect tiered hourly increases after 180 days, 1 year, and every six months after the first year.

The role emphasizes a friendly, helpful attitude and a clean, welcoming club environment.

Qualifications

• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Responsibilities

• Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.
• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

Skills

Customer service

Phone handling

Basic computer skills

Education

High school diploma/GED

Job description

Planet Fitness in Kernersville, NC is seeking a part-time Customer Service Representative to greet members, answer questions, and process sign-ups. You will work primarily in the club, with scheduling on evenings and weekends, and you can expect tiered hourly increases after 180 days, 1 year, and every six months after the first year.

The role emphasizes a friendly, helpful attitude and a clean, welcoming club environment.