Part-Time Member Experience & Sales Specialist

YMCA of West Central Florida; Lakeland (FL); Presencial; USD 17 000 - 24 000; Tempo parcial

Resumo da oferta

YMCA of West Central Florida in Lakeland, FL seeks a part-time front desk associate to deliver exceptional customer service, greet visitors, promote memberships and programs, and maintain a welcoming lobby. You will handle data entry, enrollments, and payments, while ensuring a secure and friendly environment for all members and guests.

The role emphasizes engaging with diverse communities, guiding tours, and contributing to a positive healthy lifestyle by supporting class participation and

Qualificações

• Minimum age 18
• High school diploma or equivalent
• Excellent interpersonal and problem solving skills
• Ability to relate effectively to diverse groups
• Previous customer service or sales experience preferred
• Basic knowledge of computers
• CPR, First Aid, & AED certifications within 30 days
• YMCA New Employee Orientation e-learning within orientation period
• Creating The Member Experience course within 60 days

Responsabilidades

• Provide excellent customer service to members, guests, and program participants.
• Meet and greet individuals entering the facility.
• Engage with constituents to determine needs and assist with memberships and programs.
• Give tours and promote memberships.
• Process enrollments, cancellations, and other membership changes.
• Register guests and verify membership cards.

Conhecimentos

Interpersonal skills

Problem solving

Customer service

Listening skills

Formação académica

High school diploma or equivalent

Ferramentas

Basic computer skills

Descrição da oferta de emprego

YMCA of West Central Florida in Lakeland, FL seeks a part-time front desk associate to deliver exceptional customer service, greet visitors, promote memberships and programs, and maintain a welcoming lobby. You will handle data entry, enrollments, and payments, while ensuring a secure and friendly environment for all members and guests.

The role emphasizes engaging with diverse communities, guiding tours, and contributing to a positive healthy lifestyle by supporting class participation and