Part-Time Member Services Specialist (Hybrid)

Bay Federal Credit Union; Scotts Valley (CA); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

401(k) Matching

Annual Bonus Eligibility

Employee Assistance Program

Wellness Program

Rocket Lawyer Legal Services

Pet Insurance

Job summary

Bay Federal Credit Union in Scotts Valley, CA is hiring a Member Service Representative to proactively assist members with financial transactions and explain product and service benefits. This part-time role (25-29 hours weekly) supports branch operations at the Scotts Valley location, with rotating Saturdays.

You'll process deposits and withdrawals, update member information, and promote Bay Federal products while delivering high-quality service.

Qualifications

• A high school diploma or equivalent.
• Experience using a PC for work tasks, and you're comfortable with Microsoft Office, the Internet, and internal systems.
• At least six months of experience handling cash and providing excellent customer or member service.
• A background in sales or sales training—or a strong willingness to learn and grow in this area.

Responsibilities

• Promote a positive image of Bay Federal and consistently meet or exceed Voice of the Member (VOM) scores.
• Accurately process deposits, withdrawals, payments, transfers, and other financial transactions while adhering to cash handling and balancing standards.
• Update and maintain accurate member account information and process member requests in a timely manner.
• Present and explain Bay Federal products and services to members.
• Identify, investigate, and resolve member concerns by coordinating with relevant departments.
• Assist with daily branch operations, including opening and closing procedures and supporting team members as needed.
• Participate in team meetings, training sessions, and process improvement initiatives.

Skills

Customer service

Cash handling

Sales mindset

Computer literacy

Education

High school diploma

Tools

Microsoft Office

Job description

Bay Federal Credit Union in Scotts Valley, CA is hiring a Member Service Representative to proactively assist members with financial transactions and explain product and service benefits. This part-time role (25-29 hours weekly) supports branch operations at the Scotts Valley location, with rotating Saturdays.

You'll process deposits and withdrawals, update member information, and promote Bay Federal products while delivering high-quality service.