Hybrid Contact Center Associate – Member Services

Star One Credit Union; Sunnyvale (CA); Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

401(k) Plan

Education Assistance

Employee Loan Discounts

Medical, Dental, and Vision

Paid Holidays

Paid Time Off Program

Staff Incentive Variable Pay (Bonus)

Job summary

Star One Credit Union is seeking a Contact Center Representative for a hybrid remote role in Sunnyvale, CA. The position requires a minimum of two years in a financial institution and aBachelor’s degree in Business Administration, Accounting, Finance, or equivalent, with strong communication and customer service skills.

You will handle member inquiries about accounts and loans, process requests, and support call center operations in a fast-paced environment.

Qualifications

• Must have excellent written and verbal communication skills.
• Attention to detail with high accuracy.
• Self-motivated, able to multi-task in a fast-paced environment.
• Knowledgeable in Microsoft applications or ability to learn programs quickly.

Responsibilities

• Responds to member questions regarding accounts, loans, and other credit union products and services.
• Handles a variety of member service engagements via phone, chat, video calls and secure emails.
• Offers product or service options to best fit member needs.
• Resolves or escalates complaints through appropriate channels.
• Processes member requests such as funds transfers, stop payments, address changes, check requests, and card services.

Skills

Communication skills

Attention to detail

Multi-tasking

Microsoft Office

Customer service

Under pressure

Fast-paced

Education

Bachelor's degree in Business Administration, Accounting, Finance, or equivalent

Tools

Microsoft Office

Job description

Star One Credit Union is seeking a Contact Center Representative for a hybrid remote role in Sunnyvale, CA. The position requires a minimum of two years in a financial institution and aBachelor’s degree in Business Administration, Accounting, Finance, or equivalent, with strong communication and customer service skills.

You will handle member inquiries about accounts and loans, process requests, and support call center operations in a fast-paced environment.