Part-Time Medical Front Desk Coordinator

Orthopedic Specialists of Northwest Indiana; Saint John (IN); On-site; USD 22,000 - 29,000; Part time

Job summary

Orthopedic Specialists of Northwest Indiana is seeking a Front Desk Coordinator to support patient intake, scheduling, and insurance verification at our Munster, IN clinic. This part-time role emphasizes exceptional customer service and accurate data handling to ensure smooth operations.

The ideal candidate will have at least 1 year of medical reception or similar experience, proficiency with Word/Outlook/Excel, and a solid understanding of health insurance terms.

Qualifications

• Medical Reception: 1 year (Required)
• Customer service: 1 year (Required)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)
• Minimum of a high school diploma or GED required
• Strong background in providing excellent customer service skills preferred
• Proficient with Microsoft Word, Outlook, and Excel
• Knowledge of healthcare insurance benefits and coverage preferred

Responsibilities

• Create and maintain an environment that ensures the highest level of customer service.
• Provide professional, friendly, and compassionate service to all patients and staff in person and/or via telephone communication.
• Accurately schedule and register patients.
• Obtain and verify patient insurance information, update data as needed.
• Collect patient balances, co-payments, self-pay and durable medical equipment payments per company guidelines.
• Timely communication via email, phone, and/or in person.
• Serve as the liaison between attorneys, clinical staff, insurance companies, adjusters and nurse case managers and patients.
• Manage communication of patient progress to physicians, nurse case managers, adjusters, attorneys via fax, email or phone
• Support daily operations of the clinic.
• Train all staff on administrative duties, company protocols and best practices.
• Maintain flexibility to perform position requirements if and when clinic requires support.

Skills

Medical Reception

Customer service

Medical terminology

Computer skills

Education

High school diploma or GED

Tools

Microsoft Word

Outlook

Excel

Job description

Orthopedic Specialists of Northwest Indiana is seeking a Front Desk Coordinator to support patient intake, scheduling, and insurance verification at our Munster, IN clinic. This part-time role emphasizes exceptional customer service and accurate data handling to ensure smooth operations.

The ideal candidate will have at least 1 year of medical reception or similar experience, proficiency with Word/Outlook/Excel, and a solid understanding of health insurance terms.