Front Desk Coordinator

Orthopedic Specialists of Northwest Indiana; Munster (IN); On-site; USD 22,000 - 29,000; Part time

Job summary

Orthopedic Specialists of Northwest Indiana is seeking a Front Desk Coordinator to support clinic operations in Munster, IN. The role centers on patient intake, scheduling, and upfront insurance verification, ensuring smooth patient flow and accurate data collection.

The ideal candidate has at least 1 year in medical reception and customer service, with basic knowledge of medical terminology and Microsoft Office. High school diploma or GED is required.

Qualifications

• Minimum of a high school diploma or GED required.
• 1 year of medical reception experience is required.
• 1 year of customer service experience required.
• Knowledge of healthcare insurance benefits preferred.
• Proficient with Microsoft Word, Outlook and Excel.

Responsibilities

• Create and maintain a customer-service oriented environment.
• Provide professional, friendly, and compassionate service to patients and staff in person and by phone.
• Accurately schedule and register patients.
• Obtain and verify patient insurance information and update data as needed.
• Collect patient balances, co-pays, self-pay and equipment payments per guidelines.
• Communicate via email, phone, and in person in a timely manner.
• Serve as liaison between attorneys, clinical staff, insurance companies, adjusters, nurse case managers and patients.
• Manage communication of patient progress to physicians and other parties via fax, email or phone.
• Support daily clinic operations and train staff on administrative duties and company protocols.
• Maintain flexibility to support clinic as needed.

Skills

Medical Reception

Customer Service

Medical Terminology

Computer Skills

Microsoft Word

Outlook

Excel

Healthcare Insurance

Education

High School Diploma or GED

Tools

Microsoft Word

Outlook

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Coordinator

FRONT DESK Part Time Orthopedic Specialists of Northwest Indiana, LLC, Munster, IN, US

Salary Range: $16.00 To $21.00 Hourly

Job Summary

The Reception Representative will play a critical role in ensuring the smooth and efficient operation of the practice by obtaining and managing patient demographic and insurance information prior to services being rendered. They will work closely with clinical staff, billing staff, and patients to navigate the medical treatment process.

Qualifications:

• Medical Reception: 1 year (Required)
• Customer service: 1 year (Required)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)
• Minimum of a high school diploma or GED required
• Strong background in providing excellent customer service skills preferred
• Proficient with Microsoft Word, Outlook, and Excel
• Knowledge of healthcare insurance benefits and coverage preferred

Responsibilities:

• Creation and maintenance of an environment that ensures the highest level of customer service.
• Provide professional, friendly, and compassionate service to all patients and staff in person and/or via telephone communication.
• Accurately schedule and register patients.
• Obtain and verify patient insurance information, update data as needed.
• Collect patient balances, co-payments, self-pay and durable medical equipment payments per company guidelines.
• Timely communication via email, phone, and/or in person.
• Serve as the liaison between attorneys, clinical staff, insurance companies, adjusters and nurse case managers and patients.
• Manage communication of patient progress to physicians, nurse case managers, adjusters, attorneys via fax, email or phone
• Support daily operations of the clinic.
• Train all staff on administrative duties, company protocols and best practices.
• Maintain flexibility to perform position requirements if and when clinic requires support.

Physical Requirements:

• Ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer-based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
• Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms
• Occasionally lift and/or move up to 20-25 pounds
• Fine hand manipulation (keyboarding)

Must be available to work these shifts:

• Tuesday 10-5 :00/close
• Thursday-10-5:00/ close
• Wednesday 9-3
• Friday 8-2
• 26-28 hours per week