Part-Time Medical Customer Support Specialist

BioLife Plasma; Cedar Falls (IA); On-site; USD 18,000 - 26,000; Part time

Job summary

BioLife Plasma in Cedar Falls, IA is hiring for a part-time plasma donor screener/phlebotomist. Most shifts are 4–6 hours, 3+ days per week, with schedule confirmed during interview; reliability during scheduled hours is valued.

You will greet donors, screen and record vital signs, operate the Donor Information System, coordinate donor compensation, and support center operations. A high school diploma is required; ability to stand, lift up to 50 lbs, and work evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent.
• Ability to walk and stand for the shift.
• Willingness to work evenings, weekends, and holidays.
• Ability to lift up to 50 lbs.
• 1+ years customer- or patient-facing experience is helpful.

Responsibilities

• Answer phones and greet donors while ensuring safety.
• Screen donors and record donor vital signs and finger stick results.
• Use the Donor Information System, prepare donor charts, maintain records, and coordinate donor compensation.
• Identify opportunities for continuous improvement and initiate changes to center processes.
• Work a variety of shifts, including Saturdays, Sundays, and holidays.

Skills

Customer-facing experience

Stamina to stand

Education

High school diploma or equivalent

Tools

Donor Information System

Job description

BioLife Plasma in Cedar Falls, IA is hiring for a part-time plasma donor screener/phlebotomist. Most shifts are 4–6 hours, 3+ days per week, with schedule confirmed during interview; reliability during scheduled hours is valued.

You will greet donors, screen and record vital signs, operate the Donor Information System, coordinate donor compensation, and support center operations. A high school diploma is required; ability to stand, lift up to 50 lbs, and work evenings, weekends, and holidays.