Part-Time Luxury Brand Ambassador | Elevate Customer Service

Ralph Lauren; Texas City (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible schedule

Job summary

Ralph Lauren Brand Ambassadors deliver a personalized shopping experience with a customer-first mindset in a high-volume environment. They balance tasks, drive sales, and educate customers on programs and offerings while maintaining store standards and positive team dynamics.

Roles involve assisting in fittings, contributing to sales plans, and participating in store initiatives to uphold brand standards and policies across all touchpoints.

Qualifications

• Retail experience or similar industry experience in a complex, high-volume or high-profile environment preferred.
• Ability to effectively communicate with customers and store personnel.

Responsibilities

• Provides excellent customer service, ensuring there is always a customer first mindset.
• Understands sales objectives and consistently meets or exceeds individual KPI (SPH, data capture, etc.).
• Contribute to the achievement of monthly, quarterly, and annual sales plans by collaborating with the team to uphold standards of excellence across all touchpoints of the brand policies and procedures.
• Connect customers utilizing our Polo Connect program.
• Demonstrates passion and knowledge of fashion and styling.
• Understands and can educate the customer on all programs, initiatives, resources and offerings available to the customer.
• Provide customer service in the fitting rooms area assisting with sizing and maintaining store standards.
• Maintains store standards, policies, and processes on sales floor and BOH.

Skills

Customer service

Sales targets

Team collaboration

Fashion knowledge

Communication

Job description

Ralph Lauren Brand Ambassadors deliver a personalized shopping experience with a customer-first mindset in a high-volume environment. They balance tasks, drive sales, and educate customers on programs and offerings while maintaining store standards and positive team dynamics.

Roles involve assisting in fittings, contributing to sales plans, and participating in store initiatives to uphold brand standards and policies across all touchpoints.