Part-Time Luxury Brand Ambassador — Elevate Customer Experience

Ralph Lauren; Edinburgh (IN); On-site; USD 19,000 - 28,000; Full time

Job summary

Ralph Lauren in-store Brand Ambassadors deliver a personalized shopping experience with a customer-first mindset. You will be part of a team that focuses on achieving sales targets, while educating customers about programs and features across the brand.

You will showcase fashion knowledge, assist in fitting rooms, and support store operations to ensure the RL experience remains first-rate for every guest. This role offers growth into leadership opportunities within the company.

Qualifications

• Provides outstanding customer service with a customer-first mindset.
• Understands sales objectives and consistently meets or exceeds KPIs.
• Collaborates with team to achieve monthly/quarterly/annual sales plans.
• Connects customers using the Polo Connect program.
• Shows passion for fashion and styling knowledge.
• Educates customers on available programs, resources, and offerings.
• Provides customer service in fitting rooms and maintains store standards.

Responsibilities

• Provides excellent customer service, prioritizing the customer experience.
• Meets or exceeds KPI targets and contributes to sales plans.
• Supports floor sets, replenishment, and other store operations as needed.
• Engages customers with product knowledge and styling advice.
• Maintains visual standards and follows company policies.
• Participates in training on compliance, product, and talent development.

Skills

Customer service

Sales goals

Team collaboration

Fashion knowledge

Communication

Program knowledge

Job description

Ralph Lauren in-store Brand Ambassadors deliver a personalized shopping experience with a customer-first mindset. You will be part of a team that focuses on achieving sales targets, while educating customers about programs and features across the brand.

You will showcase fashion knowledge, assist in fitting rooms, and support store operations to ensure the RL experience remains first-rate for every guest. This role offers growth into leadership opportunities within the company.