Behavioral Health Support Representative

ProPivotal; Framingham (MA); On-site; USD 26,000 - 34,000; Full time

Job summary

ProPivotal in Framingham, MA seeks a Behavioral Health Support Representative to provide compassionate crisis support to individuals in emotional distress. This on-site role offers $22 per hour and contributes to public safety by connecting people with mental health resources.

You will respond to crisis calls with professionalism, document interactions, and follow referrals, while working in varied shifts to meet community needs and support emergency services.

Qualifications

• High School diploma or GED is required.
• At least 1 year of experience in a customer-facing or support role.
• Proficiency in Microsoft Office and Google Chrome.
• Exceptional empathy and communication skills.
• Ability to work under high stress and exercise sound judgment.

Responsibilities

• Respond to crisis calls with compassion and professionalism.
• Exercise sound judgment in high-stress situations.
• Document interactions accurately and follow protocols for support and referral.

Skills

Empathy

Crisis de-escalation

Communication skills

Customer service

Work well under pressure

Education

High School diploma or GED

Tools

Microsoft Office

Google Chrome

Job description

Join our team to providing critical mental health support through a nationwide initiative. As a Behavioral Health Support Representative, you will offer compassionate, immediate assistance to individuals experiencing emotional crises, including suicidal ideation. This role allows you to make a life-saving impact while helping to alleviate pressure on emergency services. The position offers an estimated pay of $22 per hour and is based onsite in Framingham, MA.

Shift

• Varied shifts with scheduling flexibility to accommodate your preferences

Why This Job Is Awesome

• Make a meaningful difference in mental health crises and support the community
• Help free up emergency resources, such as 911 services
• Contribute to a vital public safety and health initiative

Your Impact

• Provide empathetic and crisis de-escalation support to individuals in distress
• Connect those in need with appropriate mental health resources
• Support the organization's efforts to improve community well-being

Responsibilities

• Respond to crisis calls with compassion and professionalism
• Exercise sound judgment in high-stress situations
• Document interactions accurately and follow protocols for support and referral

Credentials

• High School diploma or GED is required

Required Skills and Experience

• At least 1 year of experience in a customer-facing or support role
• Proficiency in Microsoft Office and Google Chrome
• Exceptional empathy and communication skills
• Ability to work under high stress and exercise sound judgment