Part-Time Library Patron Experience Associate

City of South Milwaukee; South Milwaukee (WI); On-site; USD 32,000 - 42,000; Part time

Job summary

City of South Milwaukee Library is seeking a Library Assistant to provide support at the main desk and youth service desk, handling circulation tasks and patron inquiries.

The role requires strong customer service skills, the ability to multi-task, and reliable attendance. Schedule includes Tue 3-7pm, Thu 10am-2pm, Fri 8:30am-12:30pm, plus rotating Saturdays; occasional evenings and weekends may be required.

Qualifications

• High school diploma or equivalent.
• One year of customer service experience.
• Demonstrated proficiency with computers.
• Ability to effectively communicate, orally and in writing.
• Cash handling experience.

Responsibilities

• Checks in and out library materials, verifying content and ensuring materials are in acceptable condition.
• Prepares, updates, and maintains patron cards and account information.
• Answers directional and informational questions at the main desk and youth service desk.
• Receives and processes daily delivery and paged items.
• Collects and records payment of fines and other cash services.
• Assists patrons in using library equipment.
• Maintains the integrated library system.
• Processes new library materials.
• Reconciles invoices against orders.
• Repairs damaged materials.
• Manages library serials collection.
• Generates circulation reports and reconciliation actions.
• Attends staff meetings when required.
• Performs other duties as assigned.

Skills

Customer service

Communication

Attention to detail

Cash handling

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Email

Internet

Cash register

Job description

City of South Milwaukee Library is seeking a Library Assistant to provide support at the main desk and youth service desk, handling circulation tasks and patron inquiries.

The role requires strong customer service skills, the ability to multi-task, and reliable attendance. Schedule includes Tue 3-7pm, Thu 10am-2pm, Fri 8:30am-12:30pm, plus rotating Saturdays; occasional evenings and weekends may be required.