Part-Time Library Experience Pro

Pierce County Library; Eatonville, South Hill, Graham (WA, WA, WA); On-site; USD 35,000 - 40,000; Part time

Job summary

Pierce County Library System in the South Hill region seeks a Customer Experience Assistant to deliver high-quality customer service and assist patrons with accounts, technology help, and reading guidance. This part-time role is non-exempt and includes evening and weekend shifts as needed.

The position supports library customers, handles routine circulation tasks, and helps locate materials both in person and online.

Qualifications

• Associate’s Degree in a related field.
• Two years public library/customer service experience; OR any combo education/experience.
• Willingness to work evenings and weekends on a rotating schedule.

Responsibilities

• Provides high-quality customer service for diverse customers at assigned locations.
• Assists customers with library accounts, technology help, and readers’ advisory services.
• Performs routine circulation duties, holds processing, and card registration.
• Offers basic reference assistance and helps locate materials in building and online.
• Supports program activities and acts as Person In Charge as needed.

Skills

Customer service

Public interaction

Digital communication

Education

Associate’s Degree in a related field

Two years public library/customer service experience

Job description

Pierce County Library System in the South Hill region seeks a Customer Experience Assistant to deliver high-quality customer service and assist patrons with accounts, technology help, and reading guidance. This part-time role is non-exempt and includes evening and weekend shifts as needed.

The position supports library customers, handles routine circulation tasks, and helps locate materials both in person and online.