Weekend Library Concierge & Customer Service

East-Shore-Area-Library; Harrisburg (Dauphin County); On-site; USD 15,000 - 22,000; Part time

Job summary

East Shore Area Library is seeking a part-time Public Services Assistant for two weekend days. The role focuses on exceptional customer service, helping patrons locate materials, and guiding them in using online resources.

The position runs 15 hours per week, with a schedule of Saturday and Sunday 9:15am to 5:15pm, at $13.50 per hour. Strong communication and interpersonal skills are essential.

Qualifications

• High school diploma or GED preferred.
• One year of customer service experience.
• Excellent customer service and communication skills.
• Ability to move 35 lbs unassisted.
• Proficient with Microsoft Office Suite.

Responsibilities

• Manages member accounts through The Library’s online software.
• Helps members locate library materials and provides Reader’s Advisory services.
• Answers basic reference questions and guides on catalog/databases.
• Instructs members in using online resources including catalog, databases and Internet.
• Assists members with basic computer use (signing on, mouse, keyboard, storage).
• Provides courteous assistance to the public by phone and in person; explains policies.

Skills

Customer service

Communication

Problem solving

Time management

Teamwork

Adaptability

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

East Shore Area Library is seeking a part-time Public Services Assistant for two weekend days. The role focuses on exceptional customer service, helping patrons locate materials, and guiding them in using online resources.

The position runs 15 hours per week, with a schedule of Saturday and Sunday 9:15am to 5:15pm, at $13.50 per hour. Strong communication and interpersonal skills are essential.