Library Customer Experience Associate (32 hrs, Float)

Pierce County Library; Gig Harbor, Steilacoom (WA, WA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental & Basic Life Insurance

Long-Term Disability

Vacation

State Retirement System

Employee Assistance Program

Tax Sheltered Annuity Program

Deferred Compensation

Job summary

Pierce County Library System seeks a Customer Experience Assistant - Float (32 hours) to deliver high-quality service at multiple library locations in Gig Harbor. You will assist customers with library accounts, public technology, and readers’ advisory services.

The role requires flexibility to work varied schedules including days, evenings, and weekends, with opportunities for growth within the library system and a supportive team environment.

Qualifications

• Associate’s Degree in a related field.
• Two years public library/customer service experience; OR equivalent combination of education and experience.
• Eligible for evening/weekend schedule as needed.

Responsibilities

• Delivers high-quality, customer-focused services to diverse customers of all ages.
• Works with customers in person, by telephone, and digitally.
• Addresses and assists in resolving customer concerns, incidents, and complaints.
• Performs routine circulation and customer account management duties (check in/out materials, shelving, holds, card registration, cash handling).
• Provides basic reference and readers’ advisory assistance in person, online and other formats.
• Provides hardware and software support for customer-accessed technologies and assists with databases/electronic collections.

Skills

Customer Focus

Teamwork

Communications

Leadership

Problem Solving

Change and Learning

Professional Integrity

Diversity

Education

Associate’s Degree in a related field

Two years public library/customer service experience

Tools

MS Office Suite

Integrated Library System

HRIS

Job description

Pierce County Library System seeks a Customer Experience Assistant - Float (32 hours) to deliver high-quality service at multiple library locations in Gig Harbor. You will assist customers with library accounts, public technology, and readers’ advisory services.

The role requires flexibility to work varied schedules including days, evenings, and weekends, with opportunities for growth within the library system and a supportive team environment.