Part-Time Library Desk Assistant

St. John's University; New York (NY); Presencial; USD 21.000 - 30.000; A tiempo parcial

Descripción de la vacante

St. John’s University is seeking a Part-Time Library Assistant to provide front-line information and support at the 3rd Floor Service Desk.

This 40-week, part-time role serves students, faculty, staff, and administrators, with Saturday and Sunday shifts during the academic year. You will assist with circulation, interlibrary loan, holds, reserves, and research support, while upholding library policies and delivering a positive patron experience.

Formación

• Some library experience or similar customer service experience.
• HS Diploma or associates degree.
• Must be able to work a flexible schedule as needed. Demonstrate reliable and predictable punctuality and attendance as required for the position.

Responsabilidades

• Provide accurate, timely, student-centered information and service from the 3rd Floor Service Desk in person, online or by telephone, supporting circulation, interlibrary loan, hold shelf, reserves, research, media, and related library services.
• Apply library policies, procedures, and workflows consistently to ensure accurate transactions, operational efficiency, and a positive experience for students and other library patrons.
• Identify and resolve patron questions and service issues in a timely manner, provide quality information and directions, and connect students to appropriate library resources and support.
• Support the effective operation of the circulation department by following established opening and closing procedures and maintaining an organized, welcoming, and productive service environment. Monitor study areas by taking hourly headcounts throughout the day.
• Supervise student workers as needed. This includes training, assigning, and prioritizing tasks, and reinforcing library policies and procedures.
• Maintain ongoing communication with department supervisor regarding operational issues, service challenges, and any other issues or concerns.
• Participate in library projects and initiatives that enhance operational efficiency, service quality, and the student experience.
• Adapt to changing workflow priorities and staffing needs while maintaining consistent high-quality service.
• Perform other duties as needed to support effective library operations and student success.

Conocimientos

Student Centered Service

Library Systems Proficiency

Technology Skills

Operational Efficiency

Problem Solving

Communication

Teamwork and Independence

Adaptability

Continuous Learning

Educación

HS Diploma or Associates

Bachelor’s degree (preferred)

Herramientas

Microsoft 365

Descripción del empleo

St. John’s University is seeking a Part-Time Library Assistant to provide front-line information and support at the 3rd Floor Service Desk.

This 40-week, part-time role serves students, faculty, staff, and administrators, with Saturday and Sunday shifts during the academic year. You will assist with circulation, interlibrary loan, holds, reserves, and research support, while upholding library policies and delivering a positive patron experience.