Part-Time Library Assistant, Weekends (Academic year, 40 weeks)

St.-John; New York (NY); Presencial; USD 21 000 - 30 000; Tempo parcial

Resumo da oferta

The Part-Time Library Assistant at St.-John provides front-line customer service to our students, faculty, staff, and administrators from the 3rd Floor Service Desk, in person, online or by telephone, supporting circulation, interlibrary loan, holds, reserves, research, media, and related library services. This 40-week part-time position follows the academic Fall/Spring calendar.

Duties include applying library policies, supervising student workers, adapting to shifting workflows, and

Qualificações

• Required: library or similar customer service experience.
• HS Diploma or associate degree required; flexible schedule.
• Preferred: bachelor’s degree in a related field.

Responsabilidades

• Provide accurate, timely, student-centered information and service from the 3rd Floor Service Desk in person, online or by telephone.
• Support circulation, interlibrary loan, hold shelf, reserves, research, media and related library services.
• Apply policies and workflows to ensure accurate transactions and positive patron experiences.
• Identify and resolve patron questions and service issues promptly and connect patrons to resources.
• Supervise student workers, including training and task prioritization.
• Maintain open communication with supervisor about issues and concerns.
• Participate in library projects to enhance efficiency and student experience.
• Adapt to changing priorities and staffing needs while maintaining service quality.
• Perform other duties to support operations and student success.

Conhecimentos

Student centered service

Library systems proficiency

Technology skills

Operational efficiency

Problem solving

Communication

Teamwork and independence

Adaptability

Continuous learning

Formação académica

HS Diploma or Associate degree

Bachelor’s degree (preferred)

Ferramentas

Microsoft 365

Descrição da oferta de emprego

The Part-Time Library Assistant provides front-line customer service to our students, faculty, staff, and administrators. This position is a 40-week part-time position, based on the academic Fall/Spring calendar.

• Provide accurate, timely, student-centered information and service from the 3rd Floor Service Desk in person, online or by telephone, supporting circulation, interlibrary loan, hold shelf, reserves, research, media, and related library services.
• Apply library policies, procedures, and workflows consistently to ensure accurate transactions, operational efficiency, and a positive experience for students and other library patrons.
• Identify and resolve patron questions and service issues in a timely manner, provide quality information and directions, and connect students to appropriate library resources and support.
• Support the effective operation of the circulation department by following established opening and closing procedures and maintaining an organized, welcoming, and productive service environment. Monitor study areas by taking hourly headcounts throughout the day.
• Supervise student workers as needed. This includes training, assigning, and prioritizing tasks, and reinforcing library policies and procedures.
• Maintain ongoing communication with department supervisor regarding operational issues, service challenges, and any other issues or concerns.
• Participate in library projects and initiatives that enhance operational efficiency, service quality, and the student experience.
• Adapt to changing workflow priorities and staffing needs while maintaining consistent high-quality service.
• Perform other duties as needed to support effective library operations and student success.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. with or without notice.

Supervisory Responsibility

N/A

• Student Centered Service: Demonstrated commitment to creating a welcoming and supportive library experience that helps our library patrons obtain the resources and assistance they need to succeed.
• Library Systems Proficiency: Develop proficiency in all ILS/WMS functions, i.e., check in/checkout items, searching catalog for resources, locate course reserve materials etc. This includes the ability to locate library materials needed, diagnose and resolve patron issues in an efficient and timely manner in line with library policies. Attention to detail.
• Technology Skills: Strong computer skills and proficiency with Microsoft 365 applications including Outlook, Teams, Word, and Excel. Learn to use standard equipment – scanners, microfilm readers, etc.
• Operational Efficiency: Ability to manage multiple priorities, follow established workflows, identify inefficiencies, and complete tasks accurately and in a timely manner.
• Problem Solving: Ability to assess patron and operational issues, determine appropriate solutions, and resolve problems efficiently in accordance with library policies.
• Communication: Excellent interpersonal, verbal, and written communication skills, with the ability to communicate clearly and professionally with library users.
• Teamwork and Independence: Ability to work effectively as part of a team while also using sound judgement and initiative while working independently.
• Adaptability: Ability to respond positively to changing priorities, workflows, staffing needs, and service demands.
• Continuous Learning: Willingness to learn skills and procedures pertaining to circulation, Course Reserves through formal and on-the-job training.

Required Education and Experience:

• Some library experience or similar customer service experience.
• HS Diploma or associates degree.
• Must be able to work a flexible schedule as needed. Demonstrate reliable and predictable punctuality and attendance as required for the position.

Preferred Education and Experience:

• Library public service experience.
• Bachelor’s degree.

Work Environment

• This position operates in an academic library setting, including the staffing of the Circulation Service Desk.
• Ability to operate office equipment. This position is required to use standard office equipment such as computers, printers, scanners, etc., and occasional use of microfilm or microfiche readers.

Physical Demands

• Must be able to retrieve books from the library stacks and move a book truck holding items. Must be able to move frequently and lift materials for processing. While performing the duties of this job the employee is occasionally required to stand; move about; sit; carry work and use controls; reach with hands and arms; climb stairs, use the elevators; communicate. The employee must occasionally move up to 50 lbs. Specific vision abilities required by the employee include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Environmental Conditions

May be exposed to dust and mold typically found in libraries.

Position Type/Expected Hours of Work

• Part- Time work schedule: Saturdays, 10am -6pm, Sundays 12pm-8pm, during the Academic year
• Must be able to work a flexible schedule as needed.
• This is a fully on-campus position.

Travel

N/A