Part-Time Library Front Desk — Student-Centric Service

St.-John; New York (NY); On-site; USD 21,000 - 30,000; Part time

Job summary

The Part-Time Library Assistant at St.-John provides front-line customer service to our students, faculty, staff, and administrators from the 3rd Floor Service Desk, in person, online or by telephone, supporting circulation, interlibrary loan, holds, reserves, research, media, and related library services. This 40-week part-time position follows the academic Fall/Spring calendar.

Duties include applying library policies, supervising student workers, adapting to shifting workflows, and

Qualifications

• Required: library or similar customer service experience.
• HS Diploma or associate degree required; flexible schedule.
• Preferred: bachelor’s degree in a related field.

Responsibilities

• Provide accurate, timely, student-centered information and service from the 3rd Floor Service Desk in person, online or by telephone.
• Support circulation, interlibrary loan, hold shelf, reserves, research, media and related library services.
• Apply policies and workflows to ensure accurate transactions and positive patron experiences.
• Identify and resolve patron questions and service issues promptly and connect patrons to resources.
• Supervise student workers, including training and task prioritization.
• Maintain open communication with supervisor about issues and concerns.
• Participate in library projects to enhance efficiency and student experience.
• Adapt to changing priorities and staffing needs while maintaining service quality.
• Perform other duties to support operations and student success.

Skills

Student centered service

Library systems proficiency

Technology skills

Operational efficiency

Problem solving

Communication

Teamwork and independence

Adaptability

Continuous learning

Education

HS Diploma or Associate degree

Bachelor’s degree (preferred)

Tools

Microsoft 365

Job description

The Part-Time Library Assistant at St.-John provides front-line customer service to our students, faculty, staff, and administrators from the 3rd Floor Service Desk, in person, online or by telephone, supporting circulation, interlibrary loan, holds, reserves, research, media, and related library services. This 40-week part-time position follows the academic Fall/Spring calendar.

Duties include applying library policies, supervising student workers, adapting to shifting workflows, and