Part-Time Library Customer Service Specialist

a 2017 study for the Ohio Library Council found; Brunswick (OH); On-site; USD 15,000 - 22,000; Part time

Benefits offered by this job

Union position

Vacation and sick leave

Job summary

Medina County District Library is seeking a Customer Service Clerk to provide excellent service to patrons and staff. Duties include registering patrons, checking out materials, assisting with equipment, collecting monies, processing library items and passport applications, answering phones, and performing clerical tasks.

The position is part-time (20 hours/week) with a flexible schedule, including some evenings, Saturdays, and Sundays. Union benefits and paid time off are provided.

Qualifications

• High school diploma or equivalent required and U.S. citizen; eligible to become a passport acceptance agent.
• One year of public-facing work experience; keyboarding skills; ability to learn the computerized circulation system and perform simple calculations.
• Good command of language and ability to work well in a team; customer service experience is a plus.

Responsibilities

• Register new patrons and check out materials.
• Assist patrons with library equipment and answer telephones.
• Collect monies and prepare bank deposits; resolve patron issues.
• Process library materials and passport applications; welcome patrons and perform clerical duties.

Skills

Customer service

Keyboarding

Teamwork

Communication skills

Basic math

Education

High school diploma

Tools

Computerized circulation system

Job description

Medina County District Library is seeking a Customer Service Clerk to provide excellent service to patrons and staff. Duties include registering patrons, checking out materials, assisting with equipment, collecting monies, processing library items and passport applications, answering phones, and performing clerical tasks.

The position is part-time (20 hours/week) with a flexible schedule, including some evenings, Saturdays, and Sundays. Union benefits and paid time off are provided.