Customer Service Clerk

a 2017 study for the Ohio Library Council found; Brunswick (OH); On-site; USD 15,000 - 22,000; Part time

Benefits offered by this job

Union position

Vacation and sick leave

Job summary

Medina County District Library is seeking a Customer Service Clerk to provide excellent service to patrons and staff. Duties include registering patrons, checking out materials, assisting with equipment, collecting monies, processing library items and passport applications, answering phones, and performing clerical tasks.

The position is part-time (20 hours/week) with a flexible schedule, including some evenings, Saturdays, and Sundays. Union benefits and paid time off are provided.

Qualifications

• High school diploma or equivalent required and U.S. citizen; eligible to become a passport acceptance agent.
• One year of public-facing work experience; keyboarding skills; ability to learn the computerized circulation system and perform simple calculations.
• Good command of language and ability to work well in a team; customer service experience is a plus.

Responsibilities

• Register new patrons and check out materials.
• Assist patrons with library equipment and answer telephones.
• Collect monies and prepare bank deposits; resolve patron issues.
• Process library materials and passport applications; welcome patrons and perform clerical duties.

Skills

Customer service

Keyboarding

Teamwork

Communication skills

Basic math

Education

High school diploma

Tools

Computerized circulation system

Job description

REQUIRED KNOWLEDGE AND ABILITIES TO PERFORM THE FOLLOWING

The Medina County District Library is seeking a Customer Service Clerk to provide great customer service to patrons and staff. Duties include but are not limited to registering new patrons, checking out materials, assisting patrons with Library equipment, collecting monies, preparing and making bank deposits, resolving problems for patrons, processing library materials, processing passport applications, answering telephones, welcoming patrons to the library and performing other clerical duties as assigned.

QUALIFICATIONS

Candidate must possess a high school degree or equivalent and be a U.S. citizen, eligible to become a passport acceptance agent; one year experience working with the public; keyboarding skills; ability to learn computerized circulation system, perform simple calculations, use language effectively, be friendly in dealing with others, and ability to work as a team member. Customer service experience a plus.

WAGE

$13.62 per hour; additional $2.00 per hour Sunday premium; Grade 1

BENEFITS

Vacation, sick leave, personal days, holidays, and other benefits based on Union contract; Public Employees Retirement System

HOURS

Part time; 20 hours per week, 4 shifts of 5 hours; flexible schedule required including some evenings, Saturdays and Sundays (schedule subject to change based on needs of the library)

OTHER

Union Position

MEDINA COUNTY DISTRICT LIBRARY is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.