Part-Time Library Access Services Assistant

ELUNA Content Working Group; Chicago (IL); On-site; USD 21,252 - 30,269; Part time

Benefits offered by this job

Stable and well-known University

Part-Time Benefits

Job summary

ELUNA Content Working Group is seeking an Access Services Assistant at DePaul University’s Loop Campus Library in Chicago, IL. This part-time position involves providing circulation services, supervising student staff, and supporting library operations. Ideal candidates must have an Associate’s Degree or equivalent experience and strong customer service skills.

The role offers a hiring range of $18.70/hr and a collegial work culture encouraging professional development. Interested applicants should submit a resume and cover letter.

Qualifications

• Experience providing customer service is required.
• Excellent verbal and written communication skills are necessary.
• Ability to work independently and with a high level of accuracy.

Responsibilities

• Provides circulation services to library users including assistance with borrowing and processing requests.
• Supervises student staff and assists in their training and onboarding.
• Reports operational issues to the Head of the Loop Library at the end of each shift.

Skills

Customer service experience

Communication skills

Basic computer skills

Experience with integrated library systems (ILS)

Education

Associate's Degree or equivalent experience

Job description

The Highlights:
The Access Services Assistant provides circulation services to students, faculty, staff and other Library users at the University Library’s Loop Campus location. The Access Services Assistant helps supervise student staff and services per an assigned schedule, currently Monday through Friday 1pm–5pm. The Access Services Assistant provides supplemental workflow support in the areas of circulation services, such as course reserves and interlibrary loan, as needed. This position reports to the Head of the Loop Library.

The Access Services Assistant works in a highly supportive, collegial culture that encourages active participation in meaningful and valuable skills training and professional development. This includes training workshops, committee memberships, and engagement in programs that support the Library’s mission and its Inclusion, Diversity, Equity and Access goals, while building connections and partnerships across DePaul’s wider academic and user community.

What You’ll Do:
Provides direct circulation services to students, faculty, and other Library users including providing general directional assistance; borrowing, renewal, and return of library materials and loanable technology; assisting users with locating known items; processing local, consortial, and interlibrary loan requests; processing course reserves materials; basic technical support and troubleshooting for printers, photocopiers, scanners, and study room reservations; helps with core stacks maintenance functions (shelving, pull slips, shelf-reading, inventory).
Responsible for the supervision of weekday and/or evening library access services and student staff on duty per an assigned schedule. This includes being knowledgeable of library policies and procedures and communicating this information to library users as necessary.
Assists the Head of the Loop Library in the onboarding, training, and supervision of new student staff.
Performs library opening and/or closing procedures.
Responsible for reporting out any operations, facility, or staff issues to the Head of Loop Library at the end of each shift.
Supervises one student assistant at a time while scheduled at the Access Services Desk.
This position will be based primarily at DePaul’s Loop Campus Library, located in downtown Chicago at 1 E Jackson Blvd. The position may require occasional travel to DePaul’s Lincoln Park campus.
Part-time assistants are each scheduled 16-20 hours during assigned weekday morning, weekday afternoon, and/or weekday evening shifts through the academic year. This position is currently assigned Monday through Friday 1pm-5pm and may be subject to change based on staffing needs and scheduled hours of operation. Altered schedules and/or reduced hours typically occur during summer quarter and intersessions.
There may be opportunities for additional occasional evening or weekend hours at the John T. Richardson Library on DePaul’s Lincoln Park campus as part of the Access Services back up staffing pool.

What You’ll Need:
Associate’s Degree or equivalent experience required.
Experience providing customer service required.
Previous library experience preferred.
Supervisory experience preferred.
General administrative experience preferred.
Proficiency in basic computer skills (email, Microsoft Office Suite, Google Workspace) required.
Experience with Alma or other integrated library systems (ILS) preferred.
Excellent verbal and written communication skills.
Ability to work independently and with a high level of accuracy.
Demonstrated ability to communicate and effectively interact with people across cultural identities and foster an inclusive, equitable, and welcoming environment.
For consideration, please include a resume and cover letter.

The anticipated hiring range for this position is: $18.70/hr.
The salary range provided in this posting reflects what we reasonably expect to pay for this position. Actual compensation offered or earned is dependent on experience, education and other factors including departmental budget.

Perks:
Working for a stable and well-known University.
Part-Time Benefits

Vincentian Mission:
Guided by an ethic of Vincentian personalism and professionalism, DePaul compassionately upholds the dignity of all members of its diverse, multi-faith, and inclusive community. We seek to hire collaborative, open-minded, and dedicated professionals who are committed to advancing our university mission to making education accessible to all, with special attention to including underserved and underrepresented communities. Successful candidates thrive in an environment where ideas and perspectives representing a wide variety of cultures, backgrounds and experiences are welcome and supported.

Required Background Check:
Employment at DePaul University is contingent on passing a background check. Only final candidates who are extended an offer of employment will undergo a background check.

DePaul University is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, age, marital status, physical or mental disability, protected veteran status, genetic information or any other legally protected status, in accordance with applicable federal, state and local EEO laws.