Part-Time Library Desk Assistant | Customer Service Pro

Schaumburg Township District Library; Schaumburg (IL); On-site; USD 24,000 - 29,000; Part time

Benefits offered by this job

Paid Vacation Days

Paid Holidays

Paid Personal Days

Paid Sick Days

Dental Plan

Educational Assistance

457 Retirement Plan

Pet Insurance

Legal Plan

Job summary

Schaumburg Township District Library in Schaumburg, IL invites applications for a Public Desk Assistant. This part-time role provides frontline customer service at two public service desks, helping patrons find information and materials while upholding library policies.

The position requires flexibility to cover a rotating schedule including evenings and some weekend shifts. Responsibilities include assisting with technology and equipment, handling transactions, managing study room reservations,

Qualifications

• Bachelor’s Degree in related field or equivalent knowledge and skill in areas related to the responsibilities of the position.
• Customer service experience is required.
• Knowledge of e-material resources.

Responsibilities

• Provides reference services at the public service desks.
• Assists in providing technology and equipment assistance to patrons.
• Handles financial transactions and maintains cash drawer.
• Sets up equipment for library programs and public meetings.
• Manages study room reservations for patrons.
• Creates and maintains pillar displays.
• Keeps apprised of library programs, policies and procedures to assist patrons.

Skills

Customer service

Communication

Team player

Flexibility

Technology assistance

Education

Bachelor's Degree or equivalent

Tools

e-material resources

Job description

Schaumburg Township District Library in Schaumburg, IL invites applications for a Public Desk Assistant. This part-time role provides frontline customer service at two public service desks, helping patrons find information and materials while upholding library policies.

The position requires flexibility to cover a rotating schedule including evenings and some weekend shifts. Responsibilities include assisting with technology and equipment, handling transactions, managing study room reservations,